CARE MANAGER-Bilingual

Specific Responsibilities

• Delivers all six NYS Department of Health (NYS DOH) Health Home Core Services, including: Comprehensive Care Management, Care Coordination and Health Promotion, Comprehensive Transitional Care, Individual and Family Support, Referral to Community and Social Support Services, and Use of Health Information Technology to Link Services.
• Conducts NYSDOH-required assessments and develops compliant, person-centered Plans of Care.
• Collaborates with hospitals, providers, MCOs, and community partners to coordinate medical, behavioral health, substance use, and social service supports.
• Engages members through outreach, advocacy, and ongoing follow-up.
• Maintains accurate, timely documentation in NYSDOH-approved systems.
• Maintains Health Home productivity, engagement, and quality benchmarks.
• Participates in case conferences, audits, supervision, and training.

Relationship with Others & in the Workplace

• Demonstrates professionalism, maintains appropriate boundaries, and follows the agency’s Code of Conduct.
• Promotes a positive, respectful, and productive work environment.
• Upholds the agency’s mission and vision in all interactions with staff and families served.

Additional Characteristics

• Strong team player with effective communication and leadership skills.
• Maintains confidentiality, professional boundaries, and appropriate guidance of staff.
• Buils trusting, supportive, and culturally responsive relationships.
• Believes in growth and collaboration with individuals and families served.
• Remains calm and effective during crises and intervenes appropriately.

Working Conditions

This is a hybrid office- and field-based position requiring regular travel throughout Suffolk and Nassau Counties and select boroughs of New York City. Travel may occur multiple times per week based on program needs. The role includes scheduled in-office days, with meetings and trainings held in person at our Brooklyn or Dix Hills locations, as well as virtually as needed. While every effort is made to assign care managers to cases within their designated catchment area whenever possible, flexibility to travel for service delivery is required. Applicants must reside in New York State.

Qualifications

• Care Manager: Must have a Masters with one year of relevant experience, OR a Bachelor's of Arts or Science with two years of relevant experience, OR a License as a Registered Nurse with two years of relevant experience, OR relevant experience including care coordination, case management, social services, behavioral health, medical care navigation, or community-based services.
• All Health Homes Serving Children (HHSC) Care Managers: Must complete Children Adolescent Needs Assessment (CANS)NY training and be CANS-NY certified annually, meeting exam score requirements: Care Managers: minimum 70%, Supervisors: minimum 80%.
• Bilingual preferred (Spanish).

Perks & Benefits

• Flexible Spending Accounts (FSA)
• Group Term Life Insurance
• Voluntary Term Life Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Clinical supervision hours for LMSW licensure
• Staff development and professional growth opportunities
• Agency Laptop & Cell Phone
• Travel Reimbursements for scheduled visits
• Tuition Assistance Program (TAP)
• Up to 24 vacation days after one year of employment
• Health & Wellness Challenges and initiatives