Bilingual Care manager

About the Role

To facilitate positive change in children with emotional and behavioral challenges along with their families, following the Wraparound process and the strength-based philosophy in partnership with stakeholders and service providers in the NJ System of Care network.

Responsibilities

• Coordinate and facilitate the Wraparound process of working with children and families utilizing a strength-based team approach to ensure family’s needs are addressed and met.
• Apply the wraparound model and process in carrying out care management duties.
• Help families identify their strengths and needs and complete the Strength and Needs Assessments.
• Use the strengths and needs of the child and family to guide development of Individual Service Planning (ISP).
• Facilitate the Child Family Teams in developing the Individual Service Plans that identify strength-based strategies to address the child and family’s needs.
• Collaborate and maintain regular contact with various system partners to monitor progress of and update the ISP (e.g., DCP&P, Probation, Juvenile Justice, school systems).
• Update the Individual Service Plan (ISP) at least every 90 days based on ongoing assessment to determine if the interventions are implemented effectively and are generating positive outcomes.
• Maintain ongoing engagement with the family and providers.
• Connect families to available resources in the community, including housing, rental assistance, social service entitlements, domestic violence, outpatient mental health and substance abuse treatment facilities, food pantries, etc.
• Advocate on behalf of families by attending meetings with families (school, DCP&P, court hearings, mental health appointments) to ensure the family’s voice is heard.
• Serve on-call duty on a rotating basis to ensure 24/7 coverage by the agency.
• Complete the following activities and deliverables per Medicaid requirements and Agency standards:
  • Weekly communication with families
  • Family visits at least once a month or more as needed
  • Bi-monthly communication with CFT members
  • Completion of 7-day Family Crisis Plans, 30-day Initial CFT, 90-day Comprehensive CFT
  • Documentation of progress notes within 72 hours of the activity

Requirements

• BA/BS degree in a relevant field (e.g., social work, counseling, psychology, psychiatric nursing, criminal justice, special education) and one-year related experience or a Master’s Degree in a related field (e.g., social work, counseling, psychology, psychiatric nursing, criminal justice, special education).
• MS degree desirable.
• LSW licensure desirable.
• Bilingual (Spanish, Portuguese, and/or Creole) a plus.
• Knowledge of community resources.
• Strength and Needs assessment certification.
• NJ System of Care Association Care Manager/Wraparound Facilitator Training & Certification.
• Effective communications (oral and written) in English and Spanish (if bilingual).

Skills

• Proficient in technology: MS Office365, Outlook, and other collaborative tools.
• Team facilitation.
• Conflict management.
• Time management.
• Crisis management.
• Communications (oral and written).
• Advocacy.
• Organization and prioritization skills.
• Active listening.
• Problem solving.

Knowledge

• Monmouth Cares Mission.
• Wraparound philosophy, principles, and process.
• New Jersey System of Care – processes and partners.
• MIS - standard reporting, documentation, referral, and authorization processes.
• Broad understanding of customer base (i.e., children, families, human service agencies, schools, etc.).
• Community resources.
• Child development and psychology.
• Child/adolescent behavioral health and management (including DSM-IV).
• Educational system, including special education.
• Child welfare system.
• Juvenile justice system.
• Child protection services.

Pay

$50,000 - $54,000