Bilingual Care Coordinator English/Spanish - Goodyear, AZ

About the role

Mindful Support Services is a company dedicated to empowering therapists, psychologists, and nurse practitioners to start their own private practices. We offer high-quality billing, marketing, and administrative services to independent mental health care providers. Since our founding in 2011, we have grown to serve over 2,000 providers across 20 locations.

Responsibilities

• Communicate clearly and professionally with both English- and Spanish-speaking clients via phone and email
• Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time
• Match new clients with the mental health provider that best suits their needs
• Communicate clearly and effectively
• Demonstrate excellent attention to detail when entering client data
• Meet personal/team qualitative and quantitative goals
• Aid with emotionally challenging phone calls and refer clients in crisis to the appropriate resources
• Educate clients about insurance, authorizations, provider policies, and payments

Requirements

• Spanish language proficiency: Bilingual fluency in English and Spanish is required
• Customer Service Experience: 2+ years of experience in a fast-paced customer support role
• Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues
• Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities
• Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams
• Multitasking and Time Management: Handle multiple tasks, set priorities, and manage time efficiently
• Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained
• Positive Attitude: Maintain a positive and professional attitude, even in challenging situations
• Commitment to Community: Passion for improving access to mental health care in the community

Qualifications

• Standard Schedule: Job Type: Full-time. The team rotates between opening, mid, and closing shifts within operating hours of 7:00am-8:10pm. Rotating Weekend Coverage: Saturday and Sundays: 8:00am-5:00pm. Rotation occurs every 1-3 weeks, based on business needs.
• Closing Schedule: Job Type: Full-time. Workweek options include Monday-Friday or Friday-TuesdayShift times may be: 11:00am-7:30pm or 12:00pm-8:10pm Weekend shift rotations occur every 1-3 weeks, based on company needs, with hours of 8:00am-5:00pm.
• 4/10s Schedule: Job Type: Full-time; schedule consists of four 10-hour workdays. Available shift groupings include: Monday-Thursday, Tuesday-Friday or Wednesday-SaturdayShift times may be: 8:00am-6:30pm or 9:30am-8:10pm Weekend shift rotations occur every 1-3 weeks, based on company needs, with hours of 8:00am-5:00pm.

Benefits

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance
• Professional development training and opportunities for advancement

Pay

$18.00 per hour

Schedule

Job Type: Full-time; please see job requirements for different schedules that are offered for this role.