DirectJobHub
Jobs · Administrative · Florida

Bilingual Call Center Scheduling Coordinator — Spanish

Tampa Family Health Centers · Tampa, FL · 4 mo ago
On-siteAdministrativeFull-time

About the role

Tampa Family Health Centers is seeking a Bilingual Patient Scheduling Coordinator to support our call center operations. This role is responsible for managing inbound calls, scheduling patient appointments, routing messages, and ensuring accurate documentation within the Electronic Health Record. The ideal candidate provides excellent customer service, communicates clearly in both English and Spanish, and enjoys helping patients feel supported, informed, and cared for.

Responsibilities

  • Answer and route incoming calls in a timely and professional manner
  • Schedule patient appointments accurately and efficiently
  • Enter and update patient demographic information in the Electronic Health Record
  • Routinely route messages to the appropriate health centers, departments, and staff
  • Provide high-quality customer service to patients, callers, and internal team members
  • Follow call center procedures, workflows, and scripting guidelines
  • Maintain patient confidentiality and ensure compliance with HIPAA and TFHC policies
  • Perform additional duties as assigned

Qualifications

  • A high school diploma or equivalent is required
  • A minimum of 6 months of customer service experience in a healthcare, call center, or high-volume environment is preferred
  • Bilingual in English and Spanish is required
  • Prior experience in a medical, dental, or healthcare setting is preferred

Skills & Abilities

  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal skills
  • Ability to remain calm, professional, and patient-focused during high call volumes
  • Familiarity with medical or dental terminology is preferred
  • Proficiency with Electronic Health Record systems and Microsoft Office is preferred
  • Ability to multitask and manage competing priorities in a fast-paced environment
  • A strong attention to detail, accuracy, and follow-through

Benefits

TFHC offers a strong benefits package designed to support your health, financial wellness, professional growth, and long-term future. As part of our team, you may have access to:

  • Medical, dental, and vision insurance
  • Affordable medical plan options
  • $0 copay for eligible employee visits and diagnostic testing at TFHC
  • Dental coverage with employee-only coverage available at no cost
  • Vision coverage for routine eye exams, glasses, lenses, and contacts
  • Life insurance and AD&D coverage
  • Employer-paid long-term disability coverage after eligibility requirements are met
  • Generous PTO
  • 7 paid company holidays
  • 401(k) with employer contribution after one year
  • Employee Assistance Program
  • Pet insurance
  • Employee discount program
  • Student loan refinancing resources
  • Potential Public Service Loan Forgiveness eligibility

Why Join TFHC?

At TFHC, we know our team members are the heart of the care we provide. We offer a strong benefits package designed to support your health, financial wellness, professional growth, and long-term future. As part of our team, you may have access to:

  • Medical, dental, and vision insurance
  • Affordable medical plan options
  • $0 copay for eligible employee visits and diagnostic testing at TFHC
  • Dental coverage with employee-only coverage available at no cost
  • Vision coverage for routine eye exams, glasses, lenses, and contacts
  • Life insurance and AD&D coverage
  • Employer-paid long-term disability coverage after eligibility requirements are met
  • Generous PTO
  • 7 paid company holidays
  • 401(k) with employer contribution after one year
  • Employee Assistance Program
  • Pet insurance
  • Employee discount program
  • Student loan refinancing resources
  • Potential Public Service Loan Forgiveness eligibility

Public Service Loan Forgiveness

Because TFHC is a mission-driven nonprofit healthcare organization, employment with TFHC may help support eligibility for the Public Service Loan Forgiveness program for employees with qualifying federal student loans. PSLF eligibility is determined by federal program requirements, including loan type, repayment plan, qualifying payments, and employment status. Employees are encouraged to confirm their individual eligibility through Federal Student Aid.

Pay

The pay range for this position is $25.00 - $30.00 per hour.

Schedule

The schedule for this role is Monday through Friday, 8:00 AM - 5:00 PM.

Similar jobs