Scheduling Coordinator- Spanish Speaking

About the Company

Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides, and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured, and cleared with extensive background screening. Our caregivers are known for their warmth, attentiveness, and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need.

About the Role

As a Coordinator at Elite Home Health Care, you will play a pivotal role in ensuring the smooth and efficient coordination of home care services for our patients. You will manage an assigned caseload, strategically coordinate the placement of services between clients and caregivers, and maintain successful caseload management to ensure timely and appropriate care delivery. You will collaborate with team members to address staffing issues, update patient and caregiver records accurately and promptly, and assist with on-call duties as scheduled.

Responsibilities

• Responsible for the assigned caseload, ensuring that patients receive the best possible home care services
• Strategically coordinate placement of services between clients and caregivers using HHA eXchange
• Maintain successful caseload management and ensure timely and appropriate care for patients
• Attend departmental training and meetings to stay updated on policies, procedures, and best practices
• Assist the team lead with coverage and collaborate with team members to address staffing issues
• Discuss schedule, availability, attendance, and other important issues with department staff members openly and constructively
• Update patient and caregiver records in HHA eXchange accurately and promptly
• Verify caregivers’ attendance daily, prioritize staffing cases for no-shows or call-outs based on patient needs
• Receive and handle calls, emails, or faxes from contractors and clients requesting information or updates on reports; discuss patient status with nurse care managers
• Receive complaints from caregivers about working conditions or policies and collaborate with management to resolve issues in the employee's best interests
• Assist with on-call duties as scheduled

Requirements

• General experience in healthcare or a related area preferred
• Proficient in Microsoft Office Suite, HHA Exchange, and internet navigation
• Strong leadership and problem-solving skills
• Excellent organizational abilities and attention to detail
• Strong oral and written communication skills, capable of effectively communicating with employees, patients, and their families
• Ability to define problems and goals, collect data, establish facts, take action, and address issues
• Ability to multitask in a fast-paced environment
• Flexible schedule to accommodate the needs of the department and patients

Physical Demands

• Must remain in a stationary position for long periods of time at desk or computer
• Requires occasionally standing, sitting, walking; using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; hearing; talking

Work Environment

On-site

Benefits

• Medical Insurance
• PTO & Sick Time
• Referral Program

Pay

The hiring range for this position is $23.00-$25.00/hour. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.