Bilingual B2B Fulfillment Supervisor

Key Responsibilities

• Lead daily warehouse operations across all workstreams: Small Parcel, LTL, International, Inbound, and FTL.
• Ensure all orders are picked, staged, and shipped on schedule to meet best-day shipping standards.
• Verify that all orders are properly closed in the warehouse management system (WMS) before end of shift.
• Prepare and validate load sheets for next-day shipments to ensure readiness and accuracy.
• Partner with logistics teams to maintain balanced workflows and prevent backlogs.

Process & Compliance

• Uphold all standard operating procedures (SOPs) for picking, staging, and shipping activities.
• Audit daily operations to ensure compliance with company processes, inventory controls, and quality standards.
• Identify process gaps and implement corrective actions to maintain operational integrity.
• Ensure 100% accuracy in documentation and order tracking within WMS.

Leadership & Team Development

• Supervise and coach warehouse associates, assigning tasks and setting daily priorities.
• Foster a team-oriented, safety-first culture focused on accountability, respect, and continuous improvement.
• Provide regular feedback, training, and development to build multi-skilled, cross-functional teams.
• Lead daily shift meetings to align on goals, priorities, and safety reminders.

Safety & Facility Standards

• Enforce all safety protocols, ensuring a clean, organized, and compliant facility.
• Conduct safety inspections and report or resolve any unsafe conditions promptly.
• Maintain compliance with OSHA and internal safety guidelines.