Bilingual ATM Helpdesk Representative

Responsibilities

• Monitor ATMs for service outages and dispatch service companies and technicians as needed.
• Cook up service orders for ATMs that require on-site troubleshooting.
• Resolve ATMs for service issues using monitoring tools.
• Ensure service tickets are resolved and escalate to service manager when an issue arises.
• Manage service vendor relations to ensure service issues are resolved quickly and keep customers and vendors updated throughout the process.
• Ensure service calls the ATM Helpdesk are documented and followed to final resolution.
• Update ticket system with accurate and timely information.

Requirements

• A high school diploma or equivalent.
• Experience in an IT helpdesk, customer support desk, IT helpdesk support, or bilingual IT helpdesk role.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Experience coordinating with field technicians, service vendors, and internal operations teams.
• Excellent attention to detail.
• Strong verbal and written communication skills.
• Ability to adapt to assignments of duties and manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Ability to work independently and as a member of various teams and committees.
• Good judgment with the ability to make timely and sound decisions.
• Fluent in Spanish and English.
• Available to work some evenings and weekends.

Qualifications

Fluent in Spanish and English.

Skills

• Customer service skills.
• Problem-solving skills.
• Technical troubleshooting skills.
• Communication skills.

Benefits

• 401(k) Plan
• Health/Dental/Vision Insurance
• Employee Stock Purchase Plan
• Company-paid Life Insurance
• Company-paid disability insurance
• Tuition Reimbursement
• Paid Time Off
• Paid Volunteer Days
• Paid Holidays
• Casual Office Attire
• Plus many more employee perks & incentives!

Schedule

Days and hours of work could vary between the following hours: Monday through Friday, 6:00 am to 7:00 pm. C.S.T., weekends 8:00 am – 6 pm. C.S.T.

Pay

N/A