Bilingual Account Manager

About the role

The Role As an Account Manager, you’ll use your attention to detail, relationship-building skills, and sales instincts to support Group Coordinators—helping them prepare for their trips and grow their programs by consulting on best practices to promote their trips and setting up future travel.

Responsibilities

• Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions
• Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size
• Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
• Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests
• Maintain an in-depth knowledge of our product, processes, and internal systems

Requirements

• Fluent in both written and spoken Spanish and English
• A self-starter who is confident and decisive when faced with a challenge
• An adaptable team player who embraces change with flexibility and focus
• A positive presence with strong verbal & written communication skills
• A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
• A fan of details and organization
• A natural relationship builder who can foster loyalty
• A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to pipeline growth
• A goal-hitter who understands how to get the job done

Qualifications

• Minimum 2 years of relevant experience in sales or customer service
• Experience with CRM software
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Passion for travel and international education

Skills

• Excellent communication skills, both written and verbal
• Attention to detail and ability to manage multiple tasks simultaneously
• Strong interpersonal and relationship-building skills
• Ability to work effectively under pressure and meet deadlines
• Proficiency in Microsoft Office Suite

Benefits

• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• Exciting business travel opportunities
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits including a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run resource groups
• Robust Employee Assistance Program
• Tenure-based sabbatical eligibility
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
• Discounts at local venues and businesses

Pay

First-year Account Managers have an on-target earning potential of $70,000 (base salary starting at $50,000 and $20,000 bonus potential). In addition, there is uncapped bonus for exceeding sales goals. You are eligible for a promotion to Senior Tour Consultant after 2 years of successfully exceeding goals and excellent performance with an increased OTE of $95,000 ($65,000 base and $30,000 bonus potential).

Schedule

Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.