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Jobs · Project Management · Tennessee

Bilingual 2nd Shift Night Manager - Part-Time

City Wide Facility Solutions · Nashville, TN · 2 wk ago
On-siteProject ManagementFull-time

About the Role

City Wide Facility Solutions is seeking an energetic, dependable Bilingual (English/Spanish) 2nd Shift Night Manager to join our growing Nashville team. This hands-on position is ideal for someone who enjoys working with people, solving problems, and being out in the field rather than sitting behind a desk.

As part of City Wide Facility Solutions, you'll join a nationally recognized organization serving more than 115 markets across the United States and Canada. Our Nashville team helps businesses keep their facilities running smoothly by coordinating janitorial and other facility maintenance services. At City Wide, our mission is to create a positive ripple effect in the lives of the people and communities we serve. We value integrity, strong relationships, accountability, and people who take pride in getting the job done right.

Responsibilities

As a Bilingual Night Manager, you'll serve as an important connection between our clients and our Independent Contractors (ICs). Your ability to communicate effectively in both English and Spanish will help you build strong working relationships, provide clear direction, resolve issues, and ensure our clients consistently receive high-quality service.

  • Build and maintain strong working relationships with our Independent Contractors (ICs), in-house teams, and clients, using your English and Spanish communication skills to ensure expectations are clear and everyone is set up for success
  • Communicate client priorities, answer questions, and work collaboratively with contractors to quickly resolve service issues
  • Conduct regular facility inspections and review scopes of work to ensure services consistently meet City Wide's quality standards
  • Serve as a hands-on resource in the field, providing coaching, direction, and support when performance improvements are needed
  • Communicate daily with the Facility Solutions Manager regarding client needs, service concerns, and issues requiring immediate attention, including providing a nightly recap by email or phone
  • Manage customer requests and complaints professionally and work toward timely, effective solutions
  • Help oversee the successful launch of new client accounts and ensure contractors understand service expectations from day one
  • Make recommendations regarding contractor work assignments and, when necessary, termination of assignments
  • Ensure compliance with client policies and procedures, including the proper use of approved cleaning products, tools, and equipment
  • Take ownership of unexpected challenges and help wherever needed to ensure our clients receive exceptional service
  • Perform other duties as needed to support our clients, contractors, and City Wide team

You'll spend much of your shift visiting client locations throughout the Nashville area, including warehouses, distribution centers, auto dealerships, industrial facilities, offices, and medical facilities.

Requirements

  • Bilingual English/Spanish communication skills strongly preferred
  • Ability to consistently work the Friday, Saturday & Sunday schedule from 5:30 PM - 2:30 AM
  • High school diploma or equivalent; relevant experience in commercial janitorial, facilities, hospitality, property management, or a related service industry is a plus
  • Strong communication and interpersonal skills with the ability to build positive working relationships with people from a variety of backgrounds
  • Organized, dependable, and detail-oriented with the ability to manage multiple priorities in a fast-paced environment
  • A proactive problem-solver who can work independently, exercise good judgment, and take ownership when challenges arise
  • Reliable transportation and the ability to travel to client locations throughout the Nashville area during your shift
  • A continuous-improvement mindset with a willingness to identify better ways to serve our clients and support our contractors
  • Experience with commercial cleaning services such as carpet cleaning, floor care, stripping/waxing, handyman services, or similar facility services is a plus, but not required

Physical Demands

  • Constant sitting, bending, standing, and walking
  • Ability to lift up to 25 pounds

Pay

Hourly rate of $28.00

Schedule

Part-time: 27 hours per week

Friday, Saturday & Sunday | 5:30 PM - 2:30 AM

Benefits

  • Health insurance
  • Paid time off
  • 401K
  • Mileage reimbursement

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