2nd Shift Supervisor (Bilingual)

About the role

The 2nd Shift Supervisor is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC).

Responsibilities

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use

Requirements

• High school diploma required or equivalent experience in the commercial janitorial services industry
• Bilingual ability in English and Spanish is highly preferred
• Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• Must be innovative and strive for continuous process improvement
• MS Office, Internet skills required

Benefits

• A competitive compensation package with guaranteed base salary and potential for uncapped commissions
• Paid time off
• Medical/dental/vision coverage
• Supplemental insurance programs

About City Wide Facility Solutions

City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.