Bid Coordinator -SR

BASIC PURPOSE

The Bid Coordinator position is responsible for providing exceptional service and operational support to K-12 customers throughout the region. This role processes incoming orders, responds to customer inquiries, resolves service and delivery issues, and ensures accurate and timely communication.

Essential Responsibilities

• Respond to customer questions and concerns regarding deliveries, routing, product availability, order status, and service issues.
• Process incoming customer orders accurately and in a timely manner, ensuring information aligns with customer requirements and established order guides.
• Maintain accurate and up-to-date information regarding school closures, weather-related schedule changes, holidays, and other events that may impact ordering or deliveries.
• Maintain a detailed and accurate customer call sheet to ensure all assigned customers have submitted required order information and to proactively identify missing or incomplete orders.
• Collaborate with department management to create, update, and maintain customer order guides within the online ordering platform.
• Create and coordinate same-day deliveries, pickups, special orders and other service-related requests for customers.
• Demonstrate strong problem-solving and troubleshooting skills while effectively prioritizing tasks based on urgency and customer needs throughout the day.
• Provide support to the K-12 Region as needed to ensure consistent service and operational execution.
• Proactively collaborate with management to assist with the movement of slow-moving, dead, excess, discontinued, and short-dated inventory.
• Maintain a high level of accuracy, attention to detail, follow-through, and responsiveness in all customer and internal communications.
• Perform other duties and responsibilities as assigned by the Manager.

Qualifications

• Education/Training: High school diploma or equivalent required. Bachelor’s degree preferred.
• Related Experience: Minimum of three years of customer service experience required. Experience supporting K-12, school nutrition, or foodservice distribution accounts is strongly preferred.
• Knowledge/Skills/Abilities: Working knowledge of Microsoft Excel, Word, and PowerPoint, with a strong emphasis on Excel proficiency. Strong verbal and written communication skills with the ability to effectively communicate with customers and cross-functional team members. Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines and remain flexible in a fast-paced, frequently changing environment. Strong emphasis on accuracy, attention to detail, and follow-through. Comfortable learning and utilizing technology, online ordering platforms, and other business systems.

Benefits

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between $18 - $28.