Bi-lingual Front Desk Associate
At Barbour Orthopaedics, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.
About the role
The Front Desk Associate is a highly visible, customer service focused position. The ideal candidate is enthusiastic, compassionate, and knows how to give a memorable first impression to patients and guests.
Responsibilities
- Collect and enter patient data while checking the accuracy of existing data.
- Prepare appropriate paperwork for patient appointments.
- Verify patient insurance or financial responsibility.
- Collect any payments required by patients before their visit.
- Demonstrate professionalism in appearance, language, and demeanor.
- Properly greet all who enter the office and check patients in accordingly.
- Scan patient data into appropriate charts.
- Monitor patient wait times.
- Communicate with patients as they wait.
- Schedule patient appointments in person or over the phone.
- Answer phone calls and transfer calls to the appropriate departments.
- Monitor office supply levels.
- Complete office opening and closing procedures.
Requirements
- High school graduate or GED certificate.
- Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
- Language skills adequate for high-level written, interpersonal, and telephone communication.
- ASC/Medical Office experience preferred.
- EMR/EHR systems experience preferred.
- Proficient with Microsoft Word and Excel.
Schedule
- Monday - Friday: 8:00 am - 8:00 pm
- Saturdays: 9:00 am - 6:00 pm
Clinic locations: Forest Park – 871 Forest Pkwy, Forest Park, GA; Lawrenceville – 965 Oakland Road, Lawrenceville, GA; Chastain Meadows Pkwy, Marietta, GA. Full-time and part-time positions available.