Bi-lingual Direct Support Manager

Jamestown, NY • Full-time • $25.19/hour

About the role

Bilingual (Spanish & English) Direct Support Manager responsible for facilitating and translating between the two languages—both verbally and in writing. The role supports bilingual direct support staff across a variable work week that includes a mix of 1st and 2nd shifts and variable days.

Responsibilities

• Oversee the delivery of services and manage staff working on 3 shifts, 7 days per week.
• Demonstrate strong communication, leadership, and team-building skills, including training, directing, and developing direct reports.
• Motivate and, when necessary, confront direct reports to maintain high performance.
• Exhibit strong interpersonal skills, including compassion, integrity, trust, ethics, fairness, and active listening.
• Act with a customer-focused mindset and commitment to satisfaction.
• Apply effective time management, organizational, and problem-solving skills to establish priorities, make timely decisions, and adhere to plans.
• Work non-traditional hours, including on-call responsibilities, to ensure staff coverage and support.
• Train staff on supporting individuals based on their written habilitation plans.
• Maintain accurate records and ensure compliance with documentation requirements.
• Perform physical tasks as needed, including lifting individuals to assist in transferring and positioning, and executing Strategies for Crisis Intervention and Prevention (SCIP) maneuvers or equivalent accommodations.

Requirements

• Bilingual (Spanish & English) with the ability to facilitate and translate verbally and in writing.
• High school diploma or GED.
• Five years of work experience with a favorable work history, preferably in human services.
• At least one year of experience in a management, supervisory, or administrative capacity.
• Experience serving individuals with disabilities, including treatment or service planning, is strongly preferred.
• Valid driver’s license and a driving record acceptable to the agency’s insurance carrier.
• Physical condition commensurate with job demands, including the ability to lift individuals and perform crisis intervention techniques.

Benefits

Comprehensive benefits package included.

Schedule

Variable work week with a mix of 1st and 2nd shifts and variable days, including on-call responsibilities as needed.