Bi-lingual Community Engagement & Homeownership Programs Coordinator

Position Overview

Action Baybrook is an emerging community-based nonprofit organization dedicated to improving the safety and well-being of Baybrook residents through various initiatives. The Community Engagement & Homeownership Programs Coordinator plays a crucial role in engaging the community, supporting resident-led actions, and strengthening pathways to homeownership.

Primary Responsibilities

• Serve as a consistent, trusted, bilingual (English–Spanish) point of contact for residents.
• Build and maintain strong relationships with residents, local leaders, community organizations, schools, businesses, and other nonprofit organizations.
• Coordinate and support community meetings, events, and activities, including outreach, logistics, facilitation support, and follow-up.
• Receive, document, and respond to resident concerns related to vacancy, blight, and neighborhood conditions, in coordination with staff.
• Support resident-led actions, particularly around ongoing or persistent issues.
• Prepare and manage fliers, contact lists, online communications, newsletters, reports, and other organizational documents and processes related to community engagement.
• Track program participant engagement and analyze community feedback to inform program improvements and effective organizational outreach.
• Respond to community inquiries via phone, email, and social media platforms.
• Participate with staff to do on-the-ground investigation of nuisance vacant or problem properties identified by residents.
• Submit, track, and follow up on 311 service requests and related concerns.
• Liaise with local government officials and agencies to address unresolved or repeat issues.
• Support residents navigating city systems related to code enforcement, sanitation, and property conditions.
• Coordinate neighborhood cleanups and community improvement activities.
• Build and maintain partnerships with organizations supporting homeownership promotion and preservation, and coordinate partnership activities that result from these efforts.
• Organize and catalog existing homeownership programs, services, and resources.
• Connect residents with appropriate housing and homeownership resources.
• Affiliate with outreach, referrals, and coordination for homeownership-related programs.
• Affiliate with organizing housing workshops and informational sessions.
• Support staff with community planning projects and activities, including with the Potee–Garrett Brownfield Reenvisioning Project taking place in 2026.
• Support planning and facilitation of community engagement sessions, workshops, and meetings related to site redevelopment.
• Affiliate with outreach to impacted residents to ensure inclusive, transparent participation.
• Document community input and feedback to support a resident-guided redevelopment vision.
• Collaborate with the Project Manager and partners to ensure community priorities are reflected throughout the planning process.
• Represent Action Baybrook at community events and meetings.
• Collaborate with staff in a small-team environment that values initiative and flexibility.
• Contribute resident stories and outcomes for reports, grants, and communications.
• Maintain organized records related to engagement, actions, and follow-up.
• Support tracking and reporting of program activities and outcomes for internal use and funders.

Qualifications

• Bilingual fluency in English and Spanish (spoken and written) required.
• Bachelor’s degree in community development, communications, nonprofit management, or a related field.
• Experience in community engagement, neighborhood-based work, housing, or nonprofit programs.
• Strong interpersonal skills and ability to build trust with diverse communities.
• Strong organizational and problem-solving skills, with the ability to manage multiple tasks and prioritize effectively.
• Ability to work independently as well as collaboratively in a team setting.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, Canva, Mailchimp, and social media platforms.
• Comfort with hands-on, field-based work.
• Commitment to resident-led, equity-centered neighborhood revitalization.
• Passion for community development and commitment to social equity and justice.
• Experience navigating local government systems preferred.
• HUD-certified housing counselor a plus, or willingness to get certified after starting the role.
• Knowledge of Baltimore’s community landscape and local resources is a plus.

Compensation & Benefits

• Salary: $25/hour.
• Schedule: 30-40 hours/week, primarily during office hours, with some evenings and weekends as needed.
• Paid time off (PTO): 14 paid holidays.

How To Apply

Please send your resume and a cover letter explaining your interest in the position to hr@actionbaybrook.org. Applications will be reviewed on a rolling basis.