BFT - Temporary Patient Service Coordinators for MGH Waltham
About the role
Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team. Schedule patient appointments, diagnostic testing, and surgeries. Acquire referrals and pre-certifications as needed. Register and update demographic, PCP, and insurance information. Collect co-payments and fees. Coordinate details of billing. Answer phones, and triage calls as appropriate. Photocopying, faxing, and filing.
Qualifications
- 1+ years' experience in a healthcare or customer service setting required for Level I role. (Additional experience required for higher level positions.)
- Proven understanding of managed care and other insurance-related coverage plans.
- Digital literacy, including proficiency with Windows-based computer applications crucial.
- Proven, accurate typing and data entry skills.
- Prior customer service experience.
- Knowledge of EPIC, MEDITECH & BICS software a plus!
- Strong patient service orientation and well-developed social skills.
- Qualified individuals must be available to complete a three-day, Epic training program, and to work at least 30 hours, Monday-Friday, days.
- Able to be a quick study, with a "can-do," positive demeanor, and a proven track record to be reliable, flexible and punctual.
Benefits
Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
Pay
$17.71 - $24.28/Hourly
Schedule
Day (United States of America)
Benefits
Includes comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.