BFT - TEMPORARY PATIENT SERVICE COORDINATORS NEEDED FOR MGH

About the role

Bulfinch Temporary Service, a division of Massachusetts General Hospital and MassGeneral Brigham, is seeking Patient Service Coordinators to work in outpatient areas. Positions are available at Mass General Hospital and its satellite locations in and around greater Boston for MGH affiliates.

Responsibilities

• Provide administrative support to healthcare providers within an engaging ambulatory setting, and function as the primary interface between the patients and medical team.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Capture co-payments and fees.
• Cover billing details.
• Answer phones and triage calls as appropriate.
• Photocopy, fax, and file documents.

Qualifications

• Associate or Bachelor's degree, or equivalent secretarial training preferred.
• 1+ years' experience in a healthcare setting required for Level I role. Additional experience required for higher level positions.
• Proven understanding of managed care and other insurance-related coverage plans.
• Digital literacy, including proficiency with Windows-based computer applications is crucial.
• Proven, accurate typing and data entry skills.
• Prior experience helping a wide variety of customers.
• Knowledge of EPIC software a plus!
• Strong patient service orientation and well-developed social and interpersonal skills.
• You are available to complete a four-day, operations training program, and able to work part-time or full-time, Monday-Friday, days.
• Ideal candidates should be able to retain information quickly, with a "can-do," positive demeanor, with a shown ability to be both reliable and punctual.
• Driven candidates will also possess a professional demeanor, strong ability to stay organized, and the ability to work optimally as part of a team.

Benefits

At Mass General Brigham, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.