BEVERAGE SUPERVISOR | CAZ

Assists the Beverage Manager in the supervision and coordination of the overall activities of the Bar operation. Acts as a working supervisor, responsible for pricing, ordering, scheduling, and overseeing bar activities, performing duties personally or through subordinates.

Supervisory Responsibilities

Directly supervises the Lead Bartender, Bartender, Bar Back Attendant, and Beverage Servers in a specific bar outlet, showroom, banquet, or outdoor concert event on a given shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program

The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. A Supervisor level leader is expected to actively support ECMs in their professional and academic goals through:

• Personalized Support: Regularly engage with individual ECMs to understand their career interests and educational goals. Offer guidance tailored to their aspirations.
• Opportunity Identification: Proactively inform ECMs about internal and external training, workshops, and educational programs aligned with their development needs.
• Facilitation of Growth: Encourage participation in stretch assignments, cross-training, and job shadowing to build new skills and broaden experience.
• Feedback and Recognition: Provide constructive feedback and recognize efforts toward self-improvement and career advancement.
• Resource Connection: Connect ECMs to relevant mentors, subject matter experts, and specific Pathways to Success programs.

Responsibilities

• Ensures excellent customer service for every guest, every time.
• Ensures that bartenders are using correct beverage recipe procedures.
• Acts as working supervisor and performs bartender duties when necessary.
• Estimates and orders liquors, wines, or other beverages, and supplies.
• Conducts monthly inventory and extends them with current pricing.
• Manages the day-to-day operation of Bar in accordance with policies and procedures.
• Maintains and instructs assigned personnel on safety policies and procedures.
• Verifies validity of casino complimentary slips for the food and beverage check.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Ensures designated work areas, flatware, glasses, dinnerware, and other items used to serve customers are free from hazards (e.g., chips, breaks, liquid on the floor).
• Hires and trains Tribal Members consistent with the casino’s Community and Indian Preference guidelines.
• Communicates with Main Liquor Room employees regarding the proper movement and accurate receiving and accounting of product.
• Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements (PCI) by attending training provided by Casino Arizona at least once a year or as required by management.
• Enforces PCI Compliance regulations to protect cardholder data and adhere to standards safeguarding guests’ private card information, including observing and reporting inappropriate card handling activity by customers or employees.
• Enforces all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, including observing and reporting suspicious activity by customers or employees.
• Maintains up-to-date knowledge of all applicable regulations under Title 31 by attending Anti-Money Laundering training at least once a year or as required by management.
• Maintains up-to-date knowledge of Liquor Laws as pertaining to casino operations.

Requirements

• High school diploma or general education degree (GED) required; 3 years related experience in a supervisory capacity; or equivalent combination of education and experience.
• Knowledge of basic restaurant cashiering procedures, tray service, and beverage ingredients.
• POS experience strongly preferred.
• Knowledge of Arizona State Liquor Laws - Title 4 and/or Arizona Alcohol Awareness certification a plus.
• Must possess a Maricopa County Food Handler's Card.
• Computer literate with knowledge of Microsoft Office applications; experience using POS system (InfoGenesis preferred).
• Able to work quickly and accurately in stressful situations while maintaining a positive customer service attitude.
• Can work a flexible schedule and available to work all shifts, including nights, weekends, and holidays.
• Able to read, write, speak, and understand English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
• Must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.