Beverage Supervisor

Position Summary

This position is responsible for the daily activities of beverage department personnel and VIP Lounges to ensure adherence to department policies, procedures and steps of service.

Primary Duties and Responsibilities

• Assists in the training, evaluating and scheduling of the beverage staff
• Maintains the overall appearance of lounges which includes sanitation control, overall food presentation and quality, food transfers and requisitioning of supplies and beverages
• Controls access to the lounges and guest amenities in the absence of upper management
• Consistently monitors patrons checking levels of intoxication and applies refusal of service and shutoff procedures, if necessary

Secondary Duties and Responsibilities

• Maintains all par levels of china, glass, silver, paper, plastic and restaurant supplies
• Works with Stewarding and EVS to maintain health, safety and sanitation guidelines
• Works with Engineering to maintain the outlet’s furniture, fixtures and physical layout
• Aids in on-going coaching programs with line employees to enhance skills
• Recommends hiring as well as termination decisions in conjunction with the disciplinary process

Minimum Education and Qualifications

• Two years of experience as a Beverage Server, Bartender or Butler in a high volume, complex casino environment
• Excellent knowledge of state liquor laws including proper identification procedures, monitoring levels of intoxication, intervention strategies, refusal of service and shutoff procedures

Competencies

• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Knowledgeable in point of sale system, Stratton Warren, Word, Excel and Lotus Notes
• Excellent knowledge of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Excellent knowledge of the overall property and gaming floor
• Complete knowledge of the shift bidding process

Training Requirements

• Must complete the Core Supervisor training program
• Knowledge of Ascent and EmpowerTime systems
• SMArt alcohol awareness
• LMS Compliance Courses – Harassment, Confidentiality and Problem Gambling

Physical Demands and Work Environment

• Must be able to stand, walk, lift and bend for extended periods of time
• Must be able to work in a fast paced, high volume environment with frequent interruptions
• Must be able to work various shifts and flexible hours