Beverage Supervisor

About the role

The Beverage Supervisor I, under the direction of the Beverage Supervisor II or Beverage Manager, is responsible for supervising day-to-day activities in the Bar and Beverage Department. The position is responsible for guest relations, inventory maintenance and records, supervision of team members and monitoring of department costs.

Responsibilities

• Work directly with staff to maintain a high level of customer service.
• Schedule staff, assigns duties, and assign rotations.
• Stock, rotate, and order inventory.
• Supervise staff and assists with administering disciplinary action under the direction of the Beverage Manager and resolves team member issues.
• Investigate and resolve customer complaints.
• Aids in evaluating operational procedures, recommending changes, and implementing approved changes when necessary.
• Aids in the creation and promotion of new bar specials.
• Train new staff.
• Aid the Beverage Manager with timekeeping, leave approvals, and payroll functions.
• Balance shift paperwork.
• Utilize reports in order to control labor.
• Document inventory, transfer, and waste product.

Additional responsibilities

• Comply with Company and departmental policies and procedures.
• Act as a fill-in for subordinates as needed.
• Attend meetings as needed.

Contacts

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, customers and outside vendors/service providers.

Physical requirements

• Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds.
• Physical factors include constant standing, walking, manual handling, use of hearing, smell, near/midrange/far vision, depth perception, color/field of vision; frequent carrying, stooping, reaching, typing, bending; occasional sitting, lifting/pushing/pulling, climbing, kneeling and crawling.
• Working conditions include constant exposure to noise, vibration, air quality and occasional exposure to weather, extreme heat/cold and wet/humidity.
• Potential hazards include constant client contact, frequent computer and equipment use, and occasional exposure to moving mechanical parts, electric shock, high exposed places, chemicals, insecticides and infectious exposure.

Requirements

• Education: High School diploma or equivalent required. Associate Degree in Food Services or Hospitality related field preferred.
• Experience: Three years of experience in a restaurant or bar service industry required.
• Certification/License: Will be required to have/complete TIPS training upon hire. Must undergo a Criminal investigation done under the rules of the National Indian Gaming Commission.

Knowledge, Skills, and Abilities

• Must have knowledge of and be able to operate or learn to operate a point-of-sale (POS) system.
• Knowledge and ability to use word processing, spreadsheet or data base software preferred.
• Basic math skills required.
• Must be able to establish and maintain an effective working relationship with supervisory personnel, subordinates, coworkers and the general public.
• Must have excellent communication skills and be able to communicate clearly in person and in writing.
• Must be flexible and available to work various shifts, including nights, weekends and holidays.
• Must be able to work under pressure and handle difficult situations.
• Must be able to work with minimal to no supervision.
• Maintain confidentiality.
• Native American preferred.