Beverage Shift Supervisor - Lincoln

About the role

The Beverage Shift Supervisor is responsible for overseeing beverage operations during an assigned shift while supporting the delivery of exceptional guest experiences. This position provides hands-on leadership to beverage team members through training, coaching, scheduling support, inventory management, and operational oversight.

Responsibilities

• Support daily beverage operations and provide leadership to beverage team members during assigned shifts.
• Provide the tools, training, communication, and resources necessary to deliver exceptional guest service.
• Aid in scheduling team members to ensure appropriate staffing levels during regular operations, special events, and peak business periods.
• Maintain beverage inventory levels and manage supplies in alignment with operational demands.
• Participate in weekly inventory counts and assist with weekly and monthly ordering activities.
• Ensure proper payment collection and approved complimentary authorization for all food and beverage transactions.
• Aid in cash handling procedures and balancing cash registers at the end of each shift, reporting discrepancies as required.
• Ensure beverages are prepared and served efficiently while maintaining quality and service standards.
• Maintain compliance with all responsible alcohol service requirements, including TIPS and related training programs.
• Authorize approved complimentary transactions in accordance with company policies.
• Assist in developing beverage promotions, specialty drink offerings, and revenue-generating initiatives.
• Stay informed of beverage industry trends, service innovations, and guest preferences.
• Attend required meetings and training sessions and ensure team compliance with required certifications.
• Maintain compliance with all company policies, procedures, internal controls, gaming regulations, and applicable local, state, and federal requirements.
• Promote positive guest relations, employee engagement, and teamwork.
• Perform other duties as assigned.

Qualifications & Experience

• Must be at least 19 years of age.
• Associate degree or equivalent combination of education and related experience.
• Three (3) years of food and beverage management experience.
• Minimum one (1) year of supervisory experience in a high-volume gaming or hospitality beverage operation.
• Experience supporting operations that include banquet services, entertainment venues, multiple bars, and restaurant environments.
• Proficiency with Microsoft Office Suite or related software.
• Strong point-of-sale (POS) operational and programming experience.
• Knowledge of health, hospitality, food service, and regulatory requirements.
• Experience with budgeting, inventory controls, financial accountability, and operational reporting.
• Strong leadership, communication, customer service, and organizational skills.