Beverage Shift Supervisor

About the role

Develop an environment that creates excitement for guests and Team Members, promoting and retaining a highly skilled workforce. Provide leadership and direction to assigned beverage service personnel to achieve maximum operating results, revenue tracking, and cost of sales control.

Responsibilities

• Actively build and retain customer relations; mentor Team Members to provide superior customer service.
• Hire, train, motivate, evaluate, and supervise assigned personnel; coach for success, development, and continuing improvement of employee skills.
• Control cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.
• Control cost of labor and materials through effective scheduling to maintain high service standards with minimal labor hours.
• Perform assigned input work in compiling annual budgets.
• Monitor appearance of all facilities and service areas to ensure Caesars standards are maintained.
• Maintain up-to-date knowledge of all applicable state, federal, and company regulations regarding alcohol service.
• Act immediately on customer complaints to ensure corrections or service recovery.
• Demonstrate a pleasant and enthusiastic demeanor at all times.

Requirements

• High School Diploma or equivalent; College Degree preferred.
• Minimum of five years Food & Beverage experience.
• Two years supervisory experience.
• Fluent and literate in English.
• Good communication skills, both verbal and written.
• Good interpersonal skills, with emphasis in relationship building.
• Good problem-solving skills.
• Good customer service skills, both internal and external.
• Ability to negotiate with diverse departments.
• Ability to implement strategic visions/plans into day-to-day operations.
• Uphold and demonstrate the highest level of integrity in all situations; recognize standards required by a regulated business.
• Act as a role model to other Team Members; present oneself as a credit to Caesars Entertainment and encourage others to do the same.
• Adhere to all regulatory, company, and department policies and procedures.

Additional Requirements

• Mobility to move quickly around the property.
• Dexterity to use office equipment.
• Ability to see and hear.
• Ability to coordinate multiple tasks simultaneously.
• Positions with public contact require the ability to work in a noisy environment and may be exposed to guests who use tobacco products.
• Non-public contact positions may occasionally enter public areas and be subject to the same environment.

About Us

At Harrah’s and Caesars Republic Lake Tahoe, we aim to maximize your skills and talents to help you become the best in your chosen field. Our resorts have consistently received 4-Star and 4-Diamond Awards due to the friendly, top-quality people we hire to serve our guests.

Located on the south shore of magnificent Lake Tahoe, our properties offer year-round recreation, including skiing, snowboarding, hiking, fishing, mountain biking, golf, kayaking, sailing, and more. With lively, round-the-clock gaming, indoor entertainment, world-class amenities (including two heated pools, a full-service health spa, and various restaurants such as Hell’s Kitchen), 1,254 rooms and suites, and excellent guest service, Harrah’s and Caesars Republic are popular choices for travelers.

As an industry leader, Harrah’s values satisfied employees and provides professional advancement, personal recognition, accolades, and incentives as you progress in your career.