Beverage Shift Manager

About the role

Oversee the day-to-day operations throughout The Venetian Resort casino ensuring that all Team Members perform duties in accordance with department standards while delivering exceptional guest service.

Responsibilities

• Guides, executes, and upholds a service and management approach that provides direction to the team.
• Supervise day-to-day beverage operations throughout casino bars, lounges, service wells, theater bars, and the gaming floor, including management of lounge reservations, banquet event orders, and related functions.
• Ensure high levels of guest satisfaction by maintaining exceptional service standards and responding to guest issues in a professional and timely manner.
• Monitors Team Member performance and coaches in the moment to ensure our department’s standards are being met.
• Prioritize team productivity and ensure departmental objectives are consistently achieved, monitored, and reviewed for ongoing improvement.
• Maintains a consistent presence in the bars and lounges to drive efficiency and ensure proper staffing.
• Maintain complete knowledge of menu items, liquor brands, wines, and beers and non-alcoholic selections available.
• Demonstrate a consistently positive and encouraging attitude at work.
• Plays an active role as a member of management, communicating effectively in meetings, following through on tasks assigned in a timely manner and meets deadlines for assignments or projects.
• Conducts routine shops of essential areas to ensure Team Members are properly trained on all service standards. Provides coaching and counseling as necessary.
• Deliver performance feedback to Team Members and address disciplinary issues, providing guidance in accordance with company policies.
• Enhance Team Member skills to improve departmental efficiency while managing resources to minimize costs and avoid unnecessary expenses.
• Maintain thorough knowledge of, adhere to, support, and execute departmental policies and Standard Operating Procedures (SOPs).
• Promptly and professionally manage and resolve concerns raised by Team Members and guests.
• Inspects each bar daily throughout the shift to ensure proper ambiance, staffing levels, supplies and sanitation are all up to standard. Communicates and resolves issues in the moment as necessary.
• Conducts business in a professional manner and communicates effectively with other departments, including Security, Gaming, and Facilities, to ensure alignment and seamless service.
• Assist with ordering, receiving, and inventory control of beverage products and supplies.