Beverage Server

Responsibilities

• Circulates designated beverage service section, greets guests, announces presence, and offers complimentary beverages and beverages for sale to resort guests.
• Serves guests’ beverage orders promptly and provides drink options, up-selling extended beverage menu offerings.
• Communicates with beverage management to provide appropriate levels of service to top-tiered Club Chumash players.
• Enters beverage orders into point-of-sale (POS) system to ensure accurate preparation and tracking of product and inventory.
• Uses POS system to redeem Loyalty points for guests.
• Generates beverage checks and processes payments as applicable.
• Assists with bussing cocktail tables and other beverage areas, as necessary.
• Maintains RBS parameters on service of alcoholic beverages, identifies guests showing signs of intoxication, and informs supervisor or manager on duty with any concerns.
• Completes all opening, running, and closing duties.
• Maintains knowledge of the specialty cocktails, liquor brands, beer, and wine available at the casino bar.
• Addresses guests’ concerns and resolves issues as appropriate and according to policy/procedures; involves management as needed.
• Provides information on resort amenities, events, promotions, etc. in order to increase levels of guest service.
• Maintains knowledge of casino floor layout, beverage service sections and boundaries, and resort amenities.
• Complies with tip reporting and handling procedures.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.

Qualifications

• High School Diploma or GED Certificate.
• Must be 21 years of age or older to sell or serve distilled spirits.
• Previous experience in guest services.
• Previous beverage serving experience, including alcohol is preferred.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.

Benefits

• Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Stress Tolerance: Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition.

Pay

Minimum Pay Rate: $10.80 per hour
(Avg. including tips: $32.06)
Maximum Pay Rate: $10.80 per hour
(Avg. including tips: $32.06)

Schedule

Flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.