Benefits Support Specialist

This is a Fully Remote Job About Our Client:The organization operates within the business services industry, providing mission-critical services and solutions to large corporations and government entities. It addresses the challenge of managing complex client operations and delivering consistent outcomes for a broad user base through a dedicated workforce. About the Opportunity:The BENEFITS SUPPORT SPECIALIST role focuses on providing professional support to participants regarding their benefits and plan provisions. This fully remote position involves primarily inbound communication to assist participants in understanding their options, completing transactions, and guiding them through relevant processes. The role contributes by ensuring accurate, timely, and clear service, supporting client-specific procedures, and enhancing participant satisfaction. Responsibilities:Advise participants on plan provisions and optionsRespond to inbound and occasional outbound participant callsComplete participant transactions with limited supervisionResearch and provide accurate information using established proceduresExplain and guide participants on form completionConduct timely callbacks and escalate issues as neededDocument interactions accurately in case management systemsMeet standards for timeliness and accuracyFollow call center metrics, procedures, and guidelinesAdapt to client-specific processesMaintain confidentiality of participant and client dataComply with all applicable privacy and security policiesPerform additional duties as assigned Requirements:Strong verbal and written communication skillsExcellent listening and interpersonal abilitiesHigh attention to detail and accuracyAbility to clearly explain information professionallyCapacity to understand participant inquiries and provide appropriate guidanceBasic computer proficiency and aptitude for learning new systemsStrong organizational and time-management skillsAbility to work independently in a remote settingCapability to follow detailed procedures and client guidelinesProfessionalism and patience when assisting frustrated participantsAbility to meet quality, accuracy, productivity, and timeliness standardsReliable attendance and punctuality Preferred Experience:Defined benefit pension plan knowledgePrevious benefits administration experienceCustomer service or call center backgroundExperience with retirement, pension, or employee benefit programs Pay Range and Compensation Package:The hourly pay rate for this position is $16.00 per hour. Benefits & Perks:Health insurance coverageVoluntary dental and vision programsLife and disability insuranceRetirement savings planPaid holidays and paid time off Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.