Benefits Specialist II

About the role

Zachry Group is America's pacesetter in turnkey construction, engineering, maintenance, turnaround and fabrication services in the power, energy, chemicals, manufacturing and industrial sectors. The Benefits Specialist understands Zachry’s total rewards strategy and supports the operations and administration of the employee benefits plans and programs.

Zachry Group is seeking people who are performance-oriented and want to be part of something bigger. If you see work as more than a job and want to be in an environment where you are known, respected and valued, Zachry Group is right for you.

Responsibilities

• Provide support and service to employees and internal partners in all areas of benefit programs, including health & welfare, retirement, voluntary benefits and time off programs by communicating with others through inbound and outbound calls, email or via chat feature in a professional manner.
• Maintain and demonstrate subject matter expertise knowledge of benefit programs, policies, processes, and regulatory requirements.
• Daily activities include, but are not limited to, taking direct calls from employees about Zachry’s benefit plans and programs, email correspondence, processing qualifying life events, reviewing dependent verification documents, processing qualified medical child support orders, and completing various forms.
• Support appeals and challenging employee situations.
• Identify trends and areas of opportunity and escalate to direct leader for long-term solutions.
• Perform complex administrative processes for various employee benefit programs in alignment with plan documents, processes, procedure documentation and regulatory requirements.
• Contribute to continuous improvement initiatives to ensure services are effectively delivered including drafting and updating process and procedural documentation, and identifying and recommending methods to update, simplify, and enhance those processes and/or procedures.
• Provide input into benefits programs including implementation, administration, communications, and education.
• Other duties as assigned.

Qualifications

• Superior customer service skills, with effective communication skills, both verbal and written
• Exceptional interpersonal skills with the ability to perform with the utmost maturity and integrity in a professional and ethical manner.
• Collaborative business style and ability to work effectively across all levels of the organization, with external partners, and with team members.
• Continuous improvement mindset; identify, recommend, and improve current processes
• Excellent time management skills and ability to prioritize and multitask as well as adapt to changing priorities
• Attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently
• Confidentiality is critical to success.
• Strong computer skills and demonstrated ability with the Microsoft Office Suite (Outlook, Word, Excel).

Preferred skills

• 5 or more years of benefits experience.
• Speaks, reads and understands Spanish.
• College degree (education may be considered in lieu of experience)