Benefits Specialist

Job posting closes on 08-16-2026.

About the role

The Benefits Life Events Specialist supports employees and their families through benefits changes associated with significant life and employment events. This role manages complex and sensitive cases, serving as a trusted point of contact during transitions such as retirement, leaves of absence, and the loss of a loved one. The position emphasizes accurate benefits administration, informed judgment, and coordinated support to ensure a seamless and supportive employee experience.

Responsibilities

• Independently manage employee and family benefit cases related to life and employment events, ensuring accurate application of benefit provisions and timely resolution.
• Provide clear, empathetic guidance on benefit options, eligibility, required actions, and deadlines using sound judgment within established policies and procedures.
• Coordinate benefit changes across health, welfare, and retirement plans resulting from employee status changes to ensure accuracy and continuity of coverage.
• Work closely with HR partners, payroll, leave administrators, vendors, and third-party administrators to resolve issues and support complex benefit transitions.
• Maintain detailed case documentation and handle sensitive employee and family information with discretion, professionalism, and care.
• Identify recurring case issues or systemic challenges and share insights with the benefits team to support continuous improvement.

Requirements

• Associate or Bachelor’s degree in Human Resources, Business Administration, or a related field; or equivalent relevant experience.
• Minimum of 4 years of employee benefits administration or HR services experience.

Preferred Qualifications

• Experience supporting employees through complex or sensitive benefits-related life events.
• PHR, CEBS, or similar professional certification.
• Solid working knowledge of health and welfare benefits and general retirement plan concepts.
• Strong written and verbal communication skills.
• Ability to exercise judgment while following established policies and procedures.
• Attention to detail with the ability to manage multiple complex cases simultaneously.
• Ability to maintain confidentiality and professionalism.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Pay

Salary range: $74,551.00 - $93,188.50.

About Us

At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!