Benefits Liaison

About the Role

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Sedgwick has been recognized as America’s Greatest Workplaces by Newsweek, certified as a Great Place to Work®, and named a Fortune Best Workplace in Financial Services & Insurance.

Responsibilities

• Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
• Communicates with client, employee, healthcare providers, and Company operations team to coordinate resolution of escalated issues involving absence programs.
• Assists manager in evaluating results of absence programs and best practices in absence administration; assesses effectiveness of absence plan administration, communication, and documentation.
• Assists in development of management reports and preparation of reports assessing financial impact of program administration.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
• Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
• Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.
• Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves, employee handbook, and other program-related documents.
• Assists with client training and development of communications; assists in administration of benefits fairs as needed.
• Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as needed.

Requirements

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Six (6) years of absence management experience or equivalent combination of education and experience required.
• Demonstrated progressive responsibilities strongly preferred.
• Project management, office operations management, disability/absence management, insurance-related, and/or statistical analysis experience preferred.

Skills & Knowledge

• Knowledge of legal requirements and best practices relevant to absence programs and administration.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Negotiation skills.
• Good interpersonal skills.
• Self-motivated with ability to work independently.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision, and talking.

When applicable and appropriate, consideration will be given to reasonable accommodations.