Benefits Enrollment Counselor

The Benefits Enrollment Counselor is a key member of the Enrollment Success Team, responsible for guiding employees through the benefits enrollment process with expertise, empathy, and professionalism. This role serves as a trusted resource, educating employees on available benefit options and ensuring they can make informed enrollment decisions.

Responsibilities

• Guide employees through core and voluntary benefits enrollment, providing education, support, and enrollment assistance via inbound, outbound, and scheduled calls.
• Accurately process and complete employee benefit enrollments while maintaining compliance with HIPAA and company confidentiality standards.
• Educate employees on available benefit options through one-on-one consultations and client-facing webinar presentations.
• Respond to employee questions with professionalism and empathy, ensuring a positive experience and clear understanding of next steps.
• Collaborate with team members and participate in ongoing training to maintain product knowledge, enhance customer engagement, and support successful enrollment outcomes.

Requirements

• High School Diploma or equivalent; Associate’s degree or higher preferred.
• Minimum of 3 years’ experience in benefits, insurance, or call center environment.
• Strong customer service experience in a fast-paced call center or high-volume support environment.
• Experience with benefits enrollment, insurance, or employee benefits administration preferred.
• Active Life and Health Insurance License required; ongoing compliance with continuing education requirements in applicable states.
• Proficiency in Microsoft Office Suite and benefits enrollment platforms, such as Selerix, Employee Navigator, and ADP.
• Strong commitment to maintain confidentiality, professionalism, and data security while handling sensitive employee information.
• Ability to manage multiple priorities in a fast-paced environment while adapting to change, learning quickly, and maintaining accuracy and accountability.

Skills

• Strong presentation and interpersonal skills, with the ability to educate, influence, and engage diverse audiences.
• Excellent verbal and written communication skills, with strong active listening abilities and a customer-focused approach to resolving inquiries.

Key Behaviors

• Driving Success: Acts with urgency, pursues ambitious goals, and shows resilience in the face of obstacles and setbacks.
• Improvement Mindset: Continually seeks new ways to create business/customer value by identifying and implementing opportunities for improved efficiency, effectiveness, and innovation.
• Customer Focus: Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.

Benefits

• A rich benefits package including medical, dental, vision, and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.

Pay

Salary Range: $25.72 - $34.13 per hour. The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Schedule

Ability to work 9:00 AM - 6:00 PM EST is required for this role.