Benefits Coordinator-Intermediate (Mays Cancer Center)

About the role

The Benefits Coordinator Intermediate provides patient access and insurance coordination functions in support of clinical operations. Responsible for verifying insurance coverage, obtaining authorizations and referrals, supporting financial counseling activities, and serving as a resource to clinic staff on insurance and benefits questions. Ensures efficient patient scheduling contributes to a positive patient experience, supports clinic operations, and delivers service consistent with the UT Health mission, vision, and patient promise.

Responsibilities

• Verifies patient insurance eligibility and benefits prior to appointments.
• Obtains required authorizations and referrals for services and procedures.
• Serves as a resource to clinic staff regarding insurance and benefit requirements.
• Assists patients with questions related to insurance coverage and financial responsibilities.
• Supports financial counseling by identifying insurance coverage limitations and patient balances.
• Coordinates appointment scheduling according to provider availability and clinic protocols.
• Handles high-volume phone inquiries related to appointments, insurance, and referrals.
• Maintains accurate documentation of insurance and authorization information.
• Assists with resolving insurance or scheduling issues that may impact patient care.
• Performs other duties as assigned.

Qualifications

• Demonstrates commitment to the mission, vision, and patient promise of UT Health.
• Knowledge of medical insurance processes including eligibility verification, authorizations, and referrals.
• Strong analytical skills to review insurance coverage and resolve patient access issues.
• Ability to prioritize tasks and coordinate work within clinic schedules.
• Proficient in Microsoft Office, electronic medical records, and scheduling systems.
• Excellent verbal, written, and interpersonal communication skills.

Education

High School Diploma or GED equivalent required.

Experience

Three (3) years of directly related experience is required.

Benefits

• Medical – UT SELECT medical insurance offered free for employees (administered by Blue Cross and Blue Shield of Texas); family members can be added through payroll deduction. Discounted copays and coinsurance when using UT Health Physicians.
• Life insurance – $50,000 group term life insurance and $50,000 basic accidental death and dismemberment insurance provided free; options to purchase additional employee and dependent coverage at group rates.
• Dental – Three plan options available through Delta Dental Insurance Company (two PPOs and one dental HMO).
• Vision – Fully insured Vision Care benefits offered by Superior Vision Services with two plan options (standard or enhanced).
• Disability – Disability Insurance available providing income if a non-work related illness or injury prevents you from working.
• Flexible spending accounts (FSAs) – Set aside pre-tax money for qualifying dependent day care or out-of-pocket health care expenses.
• Retirement – Eligible for either Teacher Retirement System (TRS) defined benefit plan (UT Health matches employee contributions) or Optional Retirement Plan (ORP) for eligible faculty staff employees; voluntary retirement programs also available with choice of five providers.
• Paid time off – 128 to 208 hours (16 to 26 days) of front-loaded Paid Time Off based on years of service (prorated in year one based on hire date).
• Extended Illness Bank – 8 hours (1 day) accrued per month for illness or injury after one day of PTO is taken.
• Paid Family Leave – Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays – 12 paid holidays each year.
• Discounts – Range of discounts on services, tickets, and gym membership.