Benefits Coordinator-Intermediate (Brain Health)

Responsibilities

• Verifies patient insurance eligibility and benefits prior to appointments.
• OBTAINS REQUIRED AUTHORIZATIONS AND REFERRALS FOR SERVICES AND PROCEDURES.
• SERVES AS A RESOURCE TO CLINIC STAFF REGARDING INSURANCE AND BENEFIT REQUIREMENTS.
• AIDES PATIENTS WITH QUESTIONS RELATED TO INSURANCE COVERAGE AND FINANCIAL RESPONSIBILITIES.
• SUPPORTS FINANCIAL COUNSELING BY IDENTIFYING INSURANCE COVERAGE LIMITATIONS AND PATIENT BALANCES.
• CORROBORATES APPOINTMENT SCHEDULING ACCORDING TO PROVIDER AVAILABILITY AND CLINIC PROTOCOLS.
• HANDLES HIGH-VOLUME PHONE INQUIRIES RELATED TO APPOINTMENTS, INSURANCE, AND REFERRALS.
• MANTAINS ACCURATE DOCUMENTATION OF INSURANCE AND AUTHORIZATION INFORMATION.
• AIDES WITH RESOLVING INSURANCE OR SCHEDULING ISSUES THAT MAY IMPACT PATIENT CARE.

Qualifications

• Demonstrates commitment to the mission, vision, and patient promise of UT Health.
• KNOWLEDGE OF MEDICAL INSURANCE PROCESSES INCLUDING ELIGIBILITY VERIFICATION, AUTHORIZATIONS, AND REFERRALS.
• STRONG ANALYTICAL SKILLS TO REVIEW INSURANCE COVERAGE AND RESOLVE PATIENT ACCESS ISSUES.
• ABILITY TO PRIORITIZE TASKS AND COORDINATE WORK WITHIN CLINIC SCHEDULES.
• PROFICIENCY IN MICROSOFT OFFICE, ELECTRONIC MEDICAL RECORDS, AND SCHEDULING SYSTEMS.
• EXCELLENT VERBAL, WRITTEN, AND INTERPERSONAL COMMUNICATION SKILLS.