Benefits Call Center Representative

This is a Fully Remote Job 1. About Our Client:The organization delivers mission-critical services and solutions for Fortune 100 companies and over 500 governments. It focuses on creating exceptional outcomes for clients and the people they serve through dedicated associates. The company operates in the customer service and benefits administration industry, addressing challenges related to managing complex benefit inquiries efficiently and accurately at scale. 2. About the Opportunity:The Benefits Call Center Representative role is responsible for providing high-quality, empathetic customer service to members regarding their benefits. This position plays a key role in resolving complex inquiries accurately and efficiently, contributing to a positive benefits experience for members and supporting the organization’s commitment to service excellence. 3. Responsibilities:Handle inbound calls focusing on accuracy, empathy, and first-call resolutionUse multiple systems and tools to research, resolve, and document benefit inquiriesProvide professional written communication via chat and email follow-upProcess member requests while maintaining compliance and quality standardsDeliver consistent, high-quality customer service aligned with business expectations 4. Requirements:Strong written and verbal communication skillsAbility to navigate multiple systems and tools simultaneouslyAttention to detailSuccessful completion of a background checkPass an internet speed test with download ≥ 25 Mbps, upload ≥ 5 Mbps, and ping ≤ 175 msAbility to connect via ethernet cable to a modem/routerResidency in eligible states due to wage law compliance 5. Pay Range and Compensation Package:$15.00 an hour (10% shift differential after training), which may be below some state minimum wagesPotential eligibility for bonus or incentive based on business need 6. Benefits & Perks:Health insurance coverageVoluntary dental and vision programsLife and disability insuranceRetirement savings planPaid holidaysPaid time off (PTO), vacation, and sick time Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.