Benefits Administrator

We need to output HTML fragment with sections: About the role? Actually the posting includes description about company, then role description. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO, fraud alert, etc. Keep substantive info. We need to parse content: The posting includes: - Intro about company (maybe "About the role"? Actually it's about company, not role. Could be "About the role" but we have description of role later. The intro about company could be placed under "About the role"? Might be considered "About the role" content. However we have separate "About Coates" later. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include sections that have content. We need to decide which sections have content: - About the role: Could include the paragraph describing the role: "The Benefits Administrator supports North America (NAM), including the U.S. and Canada, with primary responsibility for benefits and leave administration, policy management, and compliance..." That's role description. Also maybe the earlier company overview could be considered "About Coates" but not in list. We could put company overview under "About the role"? Might be odd but acceptable. However we also have a later "About Coates" section describing awards etc. That could be placed under "About the role" as well? But we might create a separate section like "About Coates" not in allowed headings; we should not create extra headings. So we likely put company overview under "About the role" or maybe we omit it? But we must preserve ALL substantive information; cannot omit. So we need to include company overview somewhere. Since only allowed headings are those, we could put it under "About the role". That seems plausible. - Responsibilities: There's a big list after "Responsibilities". We'll put that as

• . - Requirements: There's a "Qualifications" section with bullet-like sentences. Could be "Requirements" or "Qualifications". The list includes: 7+ years..., Bachelor’s degree..., Working knowledge..., Experience supporting..., Ability to manage..., Proficiency..., Ability to work on-site... That's qualifications. We'll put under "Qualifications". Also there is "Capabilities" section describing capabilities; could be "Skills". So we can put capabilities under "Skills". Or we could treat "Capabilities" as skills. - Benefits: There's a description of benefits: "The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options... Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day”..." Also earlier mention of benefits? There's also mention of "Well-qualified candidates can generally expect offers around the midpoint." That's pay. So we have Benefits section content. - Pay: Salary range: "$105,600 - $120,000 a year Full Salary Range: $105,600/year (minimum), $112,800/year (midpoint), $120,000/year (maximum). Pay is based on relevant experience..." So we have Pay. - Schedule: There's mention: "Ability to work on-site in the Chicago office at least three days per week." That's schedule expectation. Also maybe "Thrive Program includes flexible work options". But schedule section should be included if there is specific content. We have at least three days per week on-site. So we can include Schedule. We must not include sections with filler like "commensurate with experience". We have actual numbers. We must remove boilerplate: EEO, fraud alert, AI tools, etc. Also remove duplicated lines, navigation, cookie, legal, etc. Also remove "About Coates" repeated? We'll incorporate. We need to preserve all substantive information: So we need to include the company overview paragraph, the role description, responsibilities list, qualifications list, capabilities list, benefits description, pay details, schedule expectation. We must not invent or summarize away detail. Keep details as is. We need to output only HTML fragment, no /, no markdown fences. We'll structure:

  About the role

  Company overview paragraph(s) + role description paragraph.

  But we need to ensure we don't duplicate content. Let's extract company overview: "Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences." Then role description: "The Benefits Administrator supports North America (NAM), including the U.S. and Canada, with primary responsibility for benefits and leave administration, policy management, and compliance. This role serves as the primary point of contact for employee benefits, managing enrollments, qualifying life event changes, vendor and broker coordination, employee questions, issue resolution, and benefits-related data entry across HiBob, ADP, carrier platforms, and related systems.The role also administers leaves of absence, coordinates global mobility activities for NAM, and creates, maintains, and administers People & Culture policies and processes. It helps ensure compliance with applicable laws and internal requirements, supports benefits-related payroll changes and variance reporting, and provides backup payroll support as needed. This position plays a key role in strengthening benefits administration, leave management, policy governance, compliance, and the overall employee experience." We can combine into one

  or two. Probably one paragraph with both. Then Responsibilities: list items from "Responsibilities" section. Let's extract each sentence after "Responsibilities". They are separated by periods but we can treat each as bullet. List: - Administers U.S. and Canada benefits programs and serves as the primary liaison among employees, benefits brokers, carriers, and vendors. - Responds to employee questions, resolves benefits issues, escalates complex matters as appropriate, and ensures employees receive timely and accurate information. - Administers leave-of-absence programs across the U.S. and Canada, including employee communications, documentation, case coordination, tracking, and compliance with applicable requirements. - Administers benefits enrollments, qualifying life event changes, terminations of coverage, and other benefits-related updates across HiBob, ADP, carrier platforms, and related systems. - Partners with the Senior Director, People & Culture, NAM on benefits renewals, plan design changes, employee communications, and ongoing administration to support market competitiveness and responsible stewardship of benefit spend. - Facilitates People & Culture Onboarding for new hires, coordinating orientation, resources, and helping to support the overall onboarding experience. - Partners with P&C team to support offboarding activities, including required benefits-related communications & compliance items. - Creates, maintains, and updates employee handbooks, policies, procedures, and related documentation to support compliance with applicable legal and business requirements. - Drives the administration and implementation of employee well-being and engagement initiatives for NAM. - Partners closely with payroll and finance to ensure benefits deductions, leave-related pay changes, and other benefits-related payroll updates and audits are processed accurately and on time. Provides backup support for NAM payroll processing as needed. - Responds to employee, manager, vendor, and external inquiries related to People & Culture policies, benefits, leaves of absence, and related processes. - Supports People & Culture projects, benefits initiatives, compliance activities, and process improvements aligned with broader NAM, global, and functional priorities. - Coordinates global mobility administration, including immigration documentation, case tracking, records maintenance, and timely coordination with Crew, managers, and external immigration partners. We'll put each as

• . Then Qualifications: list items from "Qualifications". They are sentences: - 7+ years of benefits administration or related Human Resources experience, including ownership of benefits programs for a mid-sized or larger organization. - Bachelor’s degree in Human Resources, Business, or a related field, or equivalent experience. - Working knowledge of U.S. and Canadian benefits, leave, employment, workplace safety, and anti-discrimination requirements. - Experience supporting employees and operations across the U.S. and Canada preferred. - Ability to manage competing priorities, work independently, adapt to changing needs, and meet deadlines with accuracy and accountability. - Proficiency in Microsoft Office and experience with HRIS, payroll, benefits, and carrier systems. - Ability to work on-site in the Chicago office at least three days per week. We could also include the schedule item here but we might move schedule to its own section. However the schedule item is also a qualification. But we have a separate Schedule section; we could keep it there and not duplicate. But we must preserve all substantive information; we can mention it in Schedule section and not duplicate in Qualifications. However the Qualifications list includes that sentence; if we remove it, we lose that detail. We could keep it in Qualifications and also mention in Schedule? That would duplicate. Better to keep it under Qualifications and not create a separate Schedule section if the schedule detail is already there. But the instruction says include Schedule section only if posting actually states them. It does state schedule: "Ability to work on-site in the Chicago office at least three days per week." So we could have a Schedule section with that detail. But then we would be duplicating if we also keep it in Qualifications. To avoid duplication, we could move that sentence to Schedule and remove from Qualifications. However the Qualifications list originally includes that sentence; removing it would be omitting substantive information unless we place it elsewhere. We can place it in Schedule section and still keep the rest of qualifications. That preserves the info. So we will move that sentence to Schedule. Thus Qualifications list will have six items (excluding the schedule line). We'll keep the rest. Then Skills: from "Capabilities" section. List: - Provides responsive, professional support and builds trusted relationships with Crew, leaders, vendors, and People & Culture partners. - Delivers benefits, leave, onboarding, policy, compliance, and related responsibilities with accuracy, organization, and consistent follow-through. - Communicates clearly and empathetically, especially in complex or sensitive situations, while exercising sound judgment and discretion. - Identifies and implements improvements that strengthen administration, documentation, communication, and operational efficiency. We'll put as
  • under Skills. Then Benefits: from benefits description: "The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions),