Benefits Administration Specialist

About the role

The Benefits Administration Specialist is responsible for administering the day-to-day operations of client benefit programs (group health, dental, vision, life, short-term and long-term disability, flexible spending plan, HSA/HRA, 401(k) plan). Provide excellent customer service and quality benefit administration. Provide analytical and technical support in the delivery of the benefit programs. This position reports to the Benefits Manager.

Essential Job Functions

• Responsible for the administration and coordination of multiple medical, dental, vision, life, disability, retirement, FSA, HSA/HRA, ancillary, and supplemental plans;
• Point of contact for client, employees, and outside vendors on all benefit related inquiries;
• Cook up with outside agencies regarding implementation, open enrollment, updated plan information, requested reports;
• Research and resolve discrepancies regarding client and employee benefit plans;
• Work effectively to make sure the plans run smoothly;
• Set up and maintain client plans, electronic benefits enrollment, and employee deductions to ensure accuracy for payroll processing;
• Aid clients and employees with questions regarding employee elections, deductions, plan docs, new hire benefits, annual renewal, and other benefit plan related items;
• Review and reconcile plan data to ensure accuracy, assist clients with reporting requirements and plan audits;
• Manage carrier, vendor, and outside agency relationships;
• Provide professional and timely customer service support to internal and external customers;
• Process all new-hires, terminations, and employee changes to vendors in a timely manner;
• Work closely with client and vendors to update plans as needed to ensure accurate carrier feeds;
• Coordinate benefit plan setup, employee deductions and compliance reporting issues with Information Systems, Human Resources, Payroll and Tax Compliance;
• Gather employee data and oversee the processing of monthly billings and reconciliation, make necessary adjustments to ensure accurate pricing/billing;
• Ensure compliance with all federal and state legal requirements for qualified plans including plan documents, summary plan descriptions, policy manuals, testing, audits, and government filings;
• Work/communicate with other departments to keep the client satisfied.

Qualifications

• 3 to 5 years’ related benefits or employee benefit administration experience required;
• Bachelor’s degree recommended;
• Excellent communication and organization skills are required;
• Proven ability to work effectively in a team environment with associates;
• Capable of effective planning and priority setting;
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines;
• Strong analytical skills and a thorough knowledge of benefits administration;
• Knowledge of benefit contract language;
• Proficient reading, writing, grammar, and mathematics skills;
• Computer proficiency and technical aptitude with ability to utilize Word, Excel, internal databases;
• Proficient interpersonal relations and communicative skills;
• Ability to maintain confidential information;
• An extreme attention to detail;
• Valid driver’s license.