Benefits Administator

Job Summary

Administers the Company's health and welfare, retirement, leave, and other employee benefit programs by providing exceptional customer service, ensuring accurate plan administration, maintaining compliance with applicable regulations, and partnering with vendors and internal stakeholders. Supports day-to-day benefits operations while helping ensure associates receive timely, accurate information and service.

Job Responsibilities

• Administer employee benefit programs including medical, dental, vision, life insurance, retirement, and voluntary benefits.
• Ensures all benefit enrollments, qualifying life events, status changes, and terminations are processed according to plan documents and federal/state regulations.
• Ensures that all exception/errors reports are worked and corrected in a timely manner
• Respond to associate and manager inquiries regarding benefit plans, eligibility, enrollment, and policies.
• Coordinate with third-party vendors to resolve benefit administration issues.
• Participate in testing of benefit system enhancements and vendor file updates.
• Maintain benefit records and ensure accurate data within HRIS and vendor systems.
• Support benefit reconciliations and assist with invoice auditing and payment processes.
• Assist with annual Open Enrollment planning, testing, communications, and execution.
• Prepare standard reports and assist with routine audits to ensure data accuracy.
• Support compliance activities including ACA reporting, COBRA administration, HIPAA privacy, and required benefit notices.
• Assist in documenting benefit processes and maintaining departmental procedures.
• Responds to court orders, medical support orders and other required documents as they relate to Benefits programs.
• Identify opportunities to improve processes and enhance the associate experience.
• Perform other related duties as assigned.

Minimum Requirements

Education: Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Experience: 2 years of employee benefits administration experience.

Knowledge, Skills and Abilities

• Working knowledge of health and welfare, retirement, and leave administration.
• Experience working with HRIS platforms (Workday preferred).
• Strong customer service and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Excel and Microsoft Office.

Work Conditions

Work Environment: Work indoors during all seasons and weather conditions. Limited amount of local and/or multiple location traveling required. Comply with Corporate dress code policy.

Work Postures: Sitting continuously for many hours per day, up to 6 hours per day. Climbing stairs to access buildings frequently.

Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage.

Work Hours: Working beyond "standard" hours as the need arises including evenings.