Manager, Benefits

About the role

In this individual contributor role, you will report directly to the Director, Benefits, and have broad exposure to all facets of benefits administration and operations in a highly hands-on environment where most activities are managed in-house. You’ll play an active role in key processes such as RFPs, contract negotiations, implementations, day-to-day administration, problem resolution, system testing, and special projects—including annual events like open enrollment.

Responsibilities

• Lead benefits-related employee communications including enrollment guides, presentations, Workday enrollment content, internal knowledge articles, virtual benefits fair materials, wellbeing program updates, and employee email campaigns.
• Oversee 401(k) plan operations, ensuring accurate processing and review of eligibility files, loans, salary deferrals, employee escalations, and timely responses to recordkeeper inquiries.
• Manage ACA compliance reporting in partnership with the ACA vendor.
• Develop and maintain process documentation and standard operating procedures to ensure consistency and efficiency.
• Coordinate vendor relationships for select benefits programs, driving performance and service excellence.
• Support annual Open Enrollment for COBRA and active employees, including planning and execution activities.
• Analyze benefit programs to identify trends, opportunities, and areas for improvement.
• Provide audit support for internal and external reviews, ensuring compliance and accuracy.
• Contribute to ad-hoc projects and process improvements as needed.

Requirements

• 3-5 years of experience managing diverse benefit programs, including medical, prescription, dental, vision, life insurance, wellness, EAP, flexible spending plans, COBRA, and HSAs.
• Hands-on experience with benefits administration and operations, such as billing, invoice processing, and wire transfer.

Qualifications

• Knowledge of 401(k) plan operations and compliance requirements.
• Strong functional and technical understanding of benefit plans and programs.
• Workday experience preferred.
• Advanced skills in MS Office suite.
• Proven ability to deliver high-quality work on time and meet deadlines in a fast-paced environment.
• Demonstrated capacity to learn quickly, improve processes, and drive operational efficiency.
• Skilled at managing multiple projects simultaneously, ensuring progress and providing clear status updates to stakeholders.
• Ability to work independently in a lean, high-volume, deadline-driven environment.
• Strong problem-solving skills with the ability to identify root causes and recommend solutions.
• Excellent organizational, analytical, and project management skills.
• Adaptable and thrives in a service-focused, dynamic environment.
• Exceptional written communication skills; able to draft clear, concise, and professional emails.

Benefits

• 401(k) with company match and Employee Stock Purchase Plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

Schedule

Hybrid work and flexibility approach balancing in-person collaboration with remote work.