Manager, Benefits

About the role

Provide day-to-day oversight of US and Canada health and welfare benefits.

Responsibilities

Program Management & Strategy Execution

• Translate global benefits strategy into clear, executable US & Canada program plans, policies, and operational priorities.
• Recommend and implement US plan and policy design changes aligned with business needs, workforce strategy, and regulatory requirements.
• Support the work of more junior team members, including prioritization, training, and quality review.
• Ensure timely and accurate payment of all US&C benefits invoices.

Operations & Administration

• Ensure accurate and timely processing of benefits data across HRIS, payroll, and vendor platforms.
• Oversee benefits administration platform governance, technology management, and evaluation of new tools.
• Partner with vendors and internal stakeholders to troubleshoot and resolve complex operational issues and drive continuous process improvement.
• Establish and maintain operational controls, audits, and documentation to support data integrity and a consistent employee experience.

Vendor Management

• Lead relationships with brokers, third‑party administrators, and insurers, including performance management and issue escalation.
• Manage all US and Canada health and welfare and other benefit contract renewals in partnership with brokers and internal stakeholders.
• Evaluate vendor performance against service standards, cost effectiveness, compliance requirements, and employee experience outcomes.

Governance, Compliance & Risk Management

• Partner with Legal, Finance, and People Operations to address changes in federal, state, and local legislation impacting US&C benefit programs.
• Ensure ongoing compliance with benefits, fiduciary, and data privacy regulations.
• Maintain US plan documents, SPDs/SMMs, wrap documents, ERISA notices, and participant disclosures.
• Oversee claims and appeals processes.
• Ensure timely and accurate completion of all US benefits governance and compliance activities, including nondiscrimination testing, Form 5500 filings, ACA reporting, and state and local filings.

Employee Support & Experience

• Serve as an escalation point for complex benefits and leave of absence cases.
• Provide consultation and advisory support on time off and leave of absence policies and complex employee situations.
• Ensure US benefits information is accurate, current, and consistently represented across all employee platforms.
• Lead the development and delivery of US benefits communications and education initiatives.

Requirements

• 6+ years of experience managing US&C health and welfare and leave of absence benefits programs.
• Strong knowledge of US federal and state benefits regulations, compliance requirements, and governance practices.
• Proven experience managing vendors, brokers, and consultants.
• Experience working with benefits administration platforms, HRIS, and payroll integrations.
• Strong analytical, operational, and problem‑solving skills, with the ability to manage complex programs at scale.
• Excellent written and verbal communication skills, with the ability to clearly explain complex benefits topics and influence stakeholders.
• Experience leading or supervising the work of benefits analysts or administrators.

Qualifications

• Certified Employee Benefits Specialist (CEBS) designation.
• Experience in the high‑tech industry.

Pay

For San Francisco, CA-based roles: The base salary range for this role is USD $150,000 per year - USD $167,