Benefit Program Technician

About the role

Located at the Greene County Child Support Office, 1735 West Catalpa St, Springfield, MO, the Benefit Program Technician serves Missouri residents by assessing their Child Support needs via phone and in‑person, assisting with establishing paternity orders and processing child support payments.

Responsibilities

• Answer incoming call‑center phone calls regarding Child Support questions
• Assess callers’ needs and guide them through the paternity‑order establishment process
• Assist with making and receiving child support payments
• Take, distribute, scan, and index information received from calls, walk‑ins, and mail
• Enter information into computer‑based systems from phone calls, walk‑in visits, and mail

Requirements

High school diploma or equivalent and at least four years of customer‑service experience, OR a Bachelor’s degree.

Qualifications and Skills

• Personable and compassionate demeanor
• Non‑judgmental attitude
• Excellent customer‑service skills
• Strong typing skills
• Detail‑oriented

Benefits

• Defined pension plan
• Generous leave and holiday time
• Eligibility for health‑insurance coverage
• Total compensation that exceeds base pay (including leave,