Benefit Program Technician

About the role

The Family Support Division is seeking applications for a Benefit Program Technician(s). These positions will be located in the Greene County Child Support Office based at 1735 West Catalpa St, Springfield, MO.

Responsibilities

• Serve Missouri residents by assessing their Child Support needs during phone calls and in-person visits.
• Assist and help guide them through the process of establishing paternity orders and making/receiving child support payments.
• Answer incoming call center phone calls with questions related to Child Support needs.
• Take and distribute information as necessary.
• Scan and index information received.
• Enter information into our computer-based systems received from phone calls, walk-in visits, and mail received from clients with a Missouri child support case.

Requirements

• A High School diploma or equivalent.
• At least four years of customer service experience, or a Bachelor's Degree.

Qualifications

• Personable, compassionate, and non-judgmental.
• Excellent customer service skills.
• Good typing skills.
• Detail-oriented.

Skills

• Customer service skills.
• Typing skills.
• Detail orientation.

Benefits

• A generous leave benefit that allows for work/life balance.
• A defined pension plan.
• Eligibility for health insurance coverage.

Pay

• Higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Schedule

• A consistent and structured work schedule.