Benefit & Eligibility Worker (Public Benefit Specialist) Bilingual English & Spanish Preferred not Required

We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse community benefits from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Our Oregon Department of Human Services (ODHS) Oregon Eligibility Partnership (OEP) Hillsboro, Oregon team is seeking talented individuals who have experience interviewing applicants to determine eligibility for programs and services through a trauma-informed lens. If you are looking for a meaningful career that serves Oregon’s most vulnerable community members, apply today to join our team!

Responsibilities

• Interview applicants in-person and by phone to gather and assess information for benefits we administer, such as Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and various Medicaid (Health insurance) programs.
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Assist customers in-person and over the phone who are receiving or applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to identify needs.
• Be responsible for accurate and timely eligibility determinations.
• Create a work environment where everyone feels welcomed, appreciated and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Skills

• Experience interviewing participants to gather and evaluate information used to determine eligibility for human service programs and services.
• Experience planning, prioritizing, and organizing work efficiently while maintaining accuracy, quality, and meeting established deadlines.
• Demonstrates adaptability and positivity in the face of change, including new processes, technologies, or organizational priorities.
• Proven ability to clearly explain rules, procedures, and complex information to customers in a professional and approachable manner, ensuring understanding, resolving concerns, and promoting a positive customer service experience.
• Experience developing collaborative relationships with colleagues and community partners that foster trust, inclusivity, and respect.
• Experience using multiple software systems to process data, resolve issues, and maintain accuracy.

Preference will be given to candidates that are bilingual in Spanish and English.

Schedule

Your work schedule will be 8 a.m. – 5 p.m., Monday – Friday.

Working Conditions

• Work is conducted in-office and in-person at our Hillsboro ODHS office.
• May require sitting at a terminal or telephone for prolonged periods of the workday.
• You will interact with a wide range of people including some who have experienced trauma and may be experiencing emotional and/or financial distress.
• Consistent attendance is essential.
• Flexibility/adaptability is essential due to a changing environment with regular policy, program, and technical adjustments.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship.
• Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Pay

Salary Range: $4,519 - $5,988 per month

Employment Preference: Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.