Benefits Support Staff ( Public Benefits Specialist Entry) Bilingual English/Spanish preferred not required

Initial posting: August 6, 2026 • Applications due by August 13, 2026 • Agency: Oregon Department of Human Services • Salary range: $3,798 – $4,954/month

About the role

The Oregon Department of Human Services is guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others.

Bilingual English/Spanish candidates are preferred, though not required, to better serve our diverse communities.

This is a permanent, full-time position represented by the Service Employees International Union (SEIU). The role is based in Hillsboro, OR, with a standard schedule of Monday–Friday, 8 am–5 pm. Occasionally, compensated overtime may be required or voluntary, including evening and weekend work.

Responsibilities

• Serve as the first point of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
• Manage administrative operations, including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
• Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources while maintaining accurate case documentation.
• Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
• Connect individuals and families with community resources and support services.
• Schedule appointments for individuals and vulnerable populations in high-volume environments using person-centered, trauma-informed practices.
• Apply crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations, ensuring the safety and well-being of clients, families, and staff.
• Communicate complex information, policies, and procedures clearly and professionally to diverse audiences, both verbally and in writing.

Requirements

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service in a high-volume environment (e.g., data entry, ensuring application completeness, completing necessary documents); OR
• An associate degree in Behavioral Science, Social Science, or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience.
• Experience with Microsoft Word, Excel, email systems, digital databases, answering phones, and data entry.
• Ability to learn and adapt to new tasks, workflows, and computer systems with minimal supervision, demonstrating quick uptake and consistent accuracy.
• Experience gathering and assessing information from customers to identify needs and determine appropriate services or resources.

Working Conditions

• Fast-paced, high-volume office environment with cubicles; work may be frequently interrupted, and noise levels can be high.
• Frequent communication with Oregon residents over the phone and in-person, including individuals experiencing trauma, emotional distress, or financial hardship.
• Prolonged periods of sitting at a terminal or telephone.
• Consistent attendance and flexibility/adaptability are essential due to regular policy, program, and technical adjustments.

Background Checks

• If selected as a finalist, a criminal history and background check will be conducted. Adverse findings may lead to disqualification.
• Within three days of hire, you must complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS uses E-Verify.
• The Oregon Department of Human Services does not offer visa sponsorship.
• Applicants may be asked to complete a driving record review as part of the pre-employment background check. A driving record that does not meet agency standards will not disqualify an applicant unless driving is an essential function of the position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost-of-living adjustments and annual salary increases (until you reach the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, visit Veterans Resources.