Support Staff (Public Benefits Specialist, Entry) Preferred Not Required English/Spanish

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract content: The posting includes many parts: initial posting date, deadline, agency, salary range, position type, title, preferred language, job description (EEO boilerplate to remove), summary of duties, minimum qualifications, we are looking for candidates with..., preference bilingual, attention all candidates! (application instructions - remove), working conditions (schedule, environment), background checks (remove?), benefits (list), employment preference (veterans), general information (maybe remove as boilerplate), contact info (remove). We must preserve substantive info, remove boilerplate like EEO, equal opportunity, scam warning, duplicated lines, application instructions, contact info, etc. We need sections: About the role? Could be summary of duties? Actually "About the role" could be a brief description of the position. The posting includes "Job Description" with EEO stuff we remove, but we could keep the motivational paragraphs? Those are fluff but maybe considered boilerplate? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The motivational paragraphs like "Are you looking to make a difference..." might be considered fluff but not explicitly prohibited. However they are not substantive duties; they are more like encouragement. Might be considered boilerplate? Not sure. Safer to keep them? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Those paragraphs are not substantive duties but they are part of posting. Could keep them under "About the role". However they are generic; but we can include them as prose. We need to decide sections: About the role (intro), Responsibilities (Summary Of Duties), Requirements (Minimum Qualifications), Qualifications? Could combine Requirements and Qualifications? The instruction says use headings for those categories if content exists. We have Minimum Qualifications and also "We Are Looking For Candidates With..." which are desired qualifications/skills. Could treat that as Skills or Requirements. We'll make sections: About the role (intro paragraphs), Responsibilities (duties), Requirements (minimum qualifications), Skills (desired qualifications/skills), Benefits (benefits list), Pay (salary range), Schedule (working hours). Also maybe include Language preference? Could be under Skills. We must not repeat job title as heading. No Job ID. We must not include sections with filler like "commensurate with experience". We have actual salary range, schedule, benefits. Now craft HTML. We need to wrap content in appropriate tags:

About the role

then

...

. For lists use

• . Let's extract text. About the role: Could combine the introductory paragraphs after Job Description before Summary Of Duties. The posting: "Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer.... Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you!" We'll remove EEO sentence? That's EEO boilerplate. Remove "The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community." That's EEO boilerplate, remove. Keep: "Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you!" That's substantive? It's more fluff but we can keep. Now Summary Of Duties: list of duties after "As a Public Benefits Specialist Entry, you will:" then bullet-like sentences separated by periods. We need to convert to
  • . Let's extract each duty: - Be this first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners. - Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems. - Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation. - Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services. - Connects individuals and families with community resources and support services. Note grammar: "Connects" maybe should be "Connect". We'll keep as is. Now Minimum Qualifications: list of three options. We'll keep as prose? Could be
    . We'll extract each option. Option 1: Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); Option 2: OR An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; Option 3: OR An equivalent combination of education, training, and experience relative to the class concept. We'll put as
    . Now "We Are Looking For Candidates With": list of desired qualifications/skills. Extract each bullet: - Experience with Microsoft Word, Excel, email systems, digital databases, answering phones and data entry. - Experience scheduling appointments for individuals and vulnerable populations in high-volume environments using person-centered, trauma-informed practices. - Ability to anticipate when team members need support and proactively steps in to ensure goals are met without sacrificing quality. - Quickly assesses urgency, prioritizes accurately, and ensures immediate needs are addressed while maintaining overall workflow. - Experience gathering and assessing information from customers to identify needs and determine appropriate services or resources. - Experience providing front desk customer service and communicating complex information, policies, and procedures clearly and professionally to diverse audiences, both verbally and in writing. - Preference will be given to candidates that are bilingual in Spanish and English. We'll put as
    under Skills. Now Benefits: list after "Benefits". Extract: - ODHS Employee Resource Group communities that promote shared learning. - Cost of Living Adjustments. - Annual salary increases (until you reach the top of the listed salary range). - Amazing benefits package. - Possible eligibility for the Public Service Loan Forgiveness Program. - Employment Preference Veterans’ And Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources. That last is more about preference; could be under Benefits or separate. We'll keep as benefit item. Now Pay: Salary Range $3,798 - $4,954. Likely monthly? We'll put as

    Salary range: $3,798 - $4,954 per month.

    but we must not invent. Just state the range as given. Schedule: Working Conditions: "Your work schedule will be Monday - Friday from 8 am - 5 pm in our Canby, OR office." Also mention occasionally compensated overtime may be required or voluntary, including evening and weekend work. We'll include schedule and note overtime. We'll create Schedule section with that info. Now we must not include boilerplate like "Background Checks And Requirements", "General Information", "Contact Information". Remove. Now produce HTML fragment. Structure:

    About the role

    Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill. Opportunity awaits! Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you!

    Responsibilities

    • Be this first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
    • Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
    • Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
    • Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
    • Connects individuals and families with community resources and support services.

    Requirements

    • Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
    • OR An associate degree in Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
    • OR An equivalent combination of education, training, and experience relative to the class concept.

    Skills

    • Experience with Microsoft Word, Excel, email systems, digital databases, answering phones and data entry.
    • Experience scheduling appointments for individuals and vulnerable populations in high-volume environments using person-centered, trauma-informed practices.
    • Ability to anticipate when team members need support and proactively steps in to ensure goals are met without sacrificing quality.
    • Quickly assesses urgency, prioritizes accurately, and ensures immediate needs are addressed while maintaining overall workflow.
    • Experience gathering and assessing information from customers to identify needs and determine appropriate services or resources.
    • Experience providing front desk customer service and communicating complex information, policies, and procedures clearly and professionally to diverse audiences, both verbally and in writing.
    • Preference will be given to candidates that are bilingual in Spanish and English.

    Benefits

    • ODHS Employee Resource Group communities that promote shared learning.
    • Cost of Living Adjustments.
    • Annual salary increases (until you reach the top of the listed salary range).
    • Amazing benefits package.
    • Possible eligibility for the Public Service Loan Forgiveness Program.
    • Employment Preference Veterans’ And Oregon National Guard Preference Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

    Pay

    Salary range: $3,798 - $4,954.

    Schedule

    Work schedule: Monday - Friday, 8 am - 5 pm at the Canby, OR office. Occasionally, compensated overtime may be required or voluntary, including evening and weekend work.

    Check for any duplicated content: we removed EEO, application instructions, etc. Make sure no empty sections. Now output only HTML fragment.