Eligibility Worker (Public Benefits Specialist) - Bilingual English/Spanish preferred not required

About the Role

The Oregon Department of Human Services is seeking a dedicated Eligibility Worker (Public Benefits Specialist) to join our Oregon Eligibility Partnership (OEP) team in Tigard. This role involves assessing and determining eligibility for various public assistance programs while providing compassionate, person-centered service to diverse community members.

Responsibilities

• Interview applicants in-person and by phone to gather and assess information for benefits programs including:
  • Supplemental Nutrition Assistance Program (SNAP)
  • Long Term Care (LTC) services
  • Temporary Assistance to Needy Families (TANF)
  • Employment Related Day Care (ERDC)
  • Various Medicaid (Health insurance) programs
• Perform eligibility determinations, redeterminations, and periodic reviews.
• Assist customers in-person and over the phone who are receiving or applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide trauma-informed, person-centered services to identify needs.
• Ensure accurate and timely eligibility determinations.
• Foster an inclusive work environment where everyone feels welcomed, appreciated, and valued.
• Participate in professional development and cultural awareness education.

Requirements

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science, or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the role.

Skills

• Ability to explain agency policies, eligibility requirements, and program guidelines in clear, understandable language.
• Experience planning, prioritizing, and completing work efficiently while maintaining quality and meeting deadlines.
• Experience working with complex and shifting policies and procedures; flexibility and willingness to learn.
• Ability to establish positive relationships with individuals from diverse backgrounds, roles, and personalities.
• Strong critical-thinking skills to assess information, evaluate options, and make effective decisions.
• Proficiency navigating technology platforms and databases for data management.
• Proficiency in Microsoft Office Suite and agency-specific software for scheduling, data entry, documentation, and communication.

Preference will be given to candidates who are bilingual in Spanish and English.

Working Conditions

• Work schedule: 8 a.m. – 5 p.m., Monday – Friday.
• Work is conducted in-office and in-person at the Tigard, OR ODHS office.
• May require sitting at a terminal or telephone for prolonged periods.
• Interaction with individuals who may be experiencing trauma, emotional distress, or financial hardship.
• Consistent attendance and flexibility are essential due to a dynamic environment with regular policy, program, and technical adjustments.

Background Checks

• If selected as a finalist, a criminal history and background check will be conducted. Adverse findings may lead to disqualification.
• Within three days of hire, completion of the US Department of Homeland Security’s I-9 form is required to confirm work authorization. ODHS uses E-Verify.
• The Oregon Department of Human Services does not offer visa sponsorship.
• Applicants may be asked to complete a driving record review as part of the pre-employment background check. A driving record that does not meet agency standards will not disqualify an applicant unless driving is an essential function of the position.

Benefits

• Access to ODHS Employee Resource Group communities for shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until reaching the top of the listed salary range).
• Comprehensive benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

This is a permanent, full-time position represented by the Service Employees International Union (SEIU).

Pay

Salary range: $4,519 - $5,988 per month.