Benefit Advocate
Job Summary
Benefit Advocates manage and coordinate a high volume of service requests from employees (and their immediate family) of our clients. The role focuses on educating and assisting callers with understanding, navigating through, and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers.
Responsibilities
- Educate and assist callers with understanding and navigating through their benefit plans and employee incentive programs.
- Provide direction in working through a variety of benefit issues.
- Ensure callers understand their benefit plan offerings.
Requirements
- High School diploma or GED equivalent
- Minimum one year of insurance and/or benefits customer service experience
- Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
- Positive attitude and follow directions
- Excellent customer service skills including proper grammar, tonalities, and clear dictation
- Proficient in Microsoft Office Suite, data entry, and electronic mail applications
- Excellent written and verbal communication skills, including the ability to adapt communication style to diverse individuals
- Able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
- Able to sit and use the phone for long periods of time
Preferred Qualifications
- Associates Degree
- Bilingual in Spanish/English
- Bilingual in English/Spanish
- EBS, PHR, SPHR, or CBP certification
Benefits
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan. Min To Max Range $14.97 - $28.12 Exact compensation may vary based on skills, experience, and location.
Pay
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan. Min To Max Range $14.97 - $28.12 Exact compensation may vary based on skills, experience, and location.
Schedule
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan. Min To Max Range $14.97 - $28.12 Exact compensation may vary based on skills, experience, and location.
Qualifications
- High School diploma or GED equivalent
- Minimum one year of insurance and/or benefits customer service experience
- Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
- Positive attitude and follow directions
- Excellent customer service skills including proper grammar, tonalities, and clear dictation
- Proficient in Microsoft Office Suite, data entry, and electronic mail applications
- Excellent written and verbal communication skills, including the ability to adapt communication style to diverse individuals
- Able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
- Able to sit and use the phone for long periods of time
Skills
- Microsoft Office Suite
- Data entry
- Electronic mail applications
- Customer service skills
- Written and verbal communication skills
- Organizational and prioritization skills
- Flexible work schedule
- Ability to work evenings, weekends, and holidays
Benefits
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Other incentives