Beneficiary Service Representative - 2nd shift

About the role

You can be a part of a highly professional North American Disaster Relief team. In this role, you will communicate with beneficiaries within the United States. You will answer incoming calls, respond to emails and assist with processing incoming beneficiary applications. You will work closely with Beneficiary Service Coordinators to ensure highest level of support and assistance for those impacted by disaster.

Responsibilities

• Communicate with beneficiaries within the United States via phone and email.
• Answer incoming calls, respond to emails and assist with processing incoming beneficiary applications.
• Work closely with Beneficiary Service Coordinators to ensure highest level of support and assistance for those impacted by disaster.

Qualifications & Experience

• Associates degree (A.A.) or equivalent from two-year college or technical school; and one (1) to two (2) years related experience and/or training; or equivalent combination of education and experience.
• Intermediate technology skills.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Highly effective communication and written skills.
• Ability to identify with and understand another person’s experience or point of view.
• Ability to accurately prepare and maintain documents, records, files, and reports.
• Ability to recognize, analyze, and solve problems.
• Skilled in managing ones own time.

Benefits

• Medical, prescription, dental & vision insurance.
• Flexible Spending Account (FSA).
• Long-term and Short-term disability insurance.
• Paid Family Medical Leave.
• Term Life Insurance.
• 401(k) retirement savings plan.
• 10 paid holidays.
• 12 vacation/personal days.
• 10 sick days.

Pay

$42,000 - $52,000/yr

Schedule

2nd shift: 11:30 AM - 8:00 PM