Bench Tech I

About the role

Scientific Games is the global leader in lottery games, sports betting, and technology, and the partner of choice for government lotteries. We push game designs to the next level and pioneer data analytics and iLottery. As an In-House Service/Repair Technician, you will perform servicing and repair of company products at an established repair site or service center. This role involves diagnosing mechanical, hardware, software, and systems failures using established procedures, performing maintenance, testing, and calibration of repaired products, and assisting in reports for analysis of product failure trends and serviceability issues. You will communicate with field-based technicians for failure diagnostics or repair details but generally without direct client contact.

Responsibilities

• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Perform maintenance, testing, and calibration of repaired products.
• Assist in generating reports for analysis of product failure trends and serviceability issues.
• Communicate with field-based technicians to gather details helpful for failure diagnostics or repair.
• Identify product failure trends and serviceability issues.
• Lift, install, and move large self-service equipment (occasionally up to 50 pounds).
• Maintain parts inventory in a self-organized manner.
• Work within a team environment and handle multiple responsibilities efficiently.
• Use basic hand tools for repairs.
• Occasional overnight stays may be required.

Requirements

• Some understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills, with proven technical and customer satisfaction skills.
• Ability to promptly respond to customer/management requests and feedback.
• Proven self-starter with motivation and ability to work independently.
• Strong organization and time management skills to handle multiple responsibilities efficiently.
• Strong judgment and problem-solving skills to determine cost-effective repair/resolution and minimize customer downtime.
• Ability to drive a non-CDL delivery truck.
• Pass background check, DOT certification, and drug test.

Qualifications

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, stand, walk, bend, and use hands.
• Operate a computer and have specific vision abilities, including close and distance vision and the ability to adjust focus.
• Work with computer and business equipment.
• Occasionally lift or move up to 50 pounds.

Benefits

• Competitive salary plus company-matched 401K plan.
• Excellent health, dental, and vision benefits.
• Flexible spending accounts for health care and day-care.
• Convenient direct deposit for paychecks.
• 12 paid holidays + 17 paid time off (PTO) days annually, with 40 hours carryover.
• Company-paid life and disability insurance.

Scientific Games Corporation requires all employees to meet regulatory and contractual commitments, including undergoing background investigations or security checks as a condition of employment.