Bench Tech I

Position Summary

Bench Techs performs in-house servicing and repair of company products at established company repair site or service center. Diagnoses mechanical, hardware, software and systems failures using established procedures. Performs maintenance, testing and calibration of repaired products. Prepares reports for analysis of product failure trends and service ability issues. May communicate with field-based technicians for details helpful to failure diagnostics or repair, but generally without direct client contact.

Diagnosis And Repair

• Performs both repairs and preventive maintenance tasks on the terminal.
• Responsible for ensuring that all equipment repaired at the bench is completely reliable and all upgrades (ECO’s) are completed.
• The terminal is made to look as ‘like new’ as feasible.
• Repairs are affected to a level set by guidelines.
• Some sub assemblies are repaired locally while others are sent to repair depots that specialize in the repair of that sub assembly.

Administration

• Performs administrative duties such as organizing and controlling inventory, documentation, tools, and test equipment.
• Prioritizes work load to ensure an adequate number of terminals for the field personnel.
• Ships defective boards, sub assemblies, etc. in a timely manner.
• Properly documents problems on shipped parts and tracks them to ensure a reasonable turn around time.
• Enters all repair data into Bench Repair database daily.

Qualifications

• Must have a high school diploma or equivalency.
• An understanding of and some experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback.
• Proven self-starter with motivation and ability
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and service ability issues
• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
• On occasion climbing ladders
• Pass background check and a clean driving record

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.