Bellperson (On-Call)

Key Responsibilities

• Greet and escort arriving and departing guests to and from their accommodations.
• Retrive, transport, and properly store guest luggage according to hotel guidelines.
• Inspect guest rooms and familiarize guests with room features and amenities.
• Respond to guest inquiries and requests promptly, professionally, and courteously.
• Keep management and leadership informed of any relevant guest feedback or operational issues.
• Ensure timely delivery of messages, faxes, and other communications throughout the day.
• Aid with room moves, special luggage deliveries, and main lobby/front door coverage as needed.
• Safely operate property-designated vehicles for guest transport, including to local airports when required.
• Maintain the appearance, functionality, and upkeep of bell equipment and storage areas.

Team Member Benefits

• Medical and Vision Insurance - Blue Cross Blue Shield of Louisiana*
• Dental and Voluntary Insurance - SunLife*
• Flexible Spending Account (FSA) - Through WEX
• 401(k) Retirement Plan - Fidelity, with up to 5% employer match
• Employee Assistance Program (EAP) - ComPsych
• Free Team Member Meals
• Paid Time Off (PTO) Program
• Tuition Reimbursement Guild Education Program

What You'll Do During a Typical Day

• Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and familiarize guests with their rooms and amenities.
• Handle luggage with care: Retrieve, transport, organize, and store guest luggage in accordance with hotel standards and procedures.
• Aid with guest transport: Operate property vehicles to transport guests to and from designated destinations.
• Maintain equipment standards: Keep bell carts and work areas clean and in good working order.

What are we looking for?

• Hospitality - We're Passionate About Delivering Exceptional Guest Experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.