Bell Captain | The Inn at Sundance Mountain Resort

POSITION SUMMARY

The Bell Captain leads the Front Drive and Valet teams in creating a seamless, welcoming, and memorable arrival and departure experience for every guest. Serving as one of the first and last points of contact, this role brings the Sundance values of Welcomed, Valued, and Inspired to life by ensuring warm greetings, thoughtful farewells, and attentive service throughout the guest journey. The Bell Captain is primarily responsible for guest engagement, hospitality, and the overall flow of front drive operations.

KEY RESPONSIBILITIES

• Warmly greet and engage every guest, learning names and preferences whenever possible.
• Provide personalized assistance with wayfinding, resort information, and activity updates.
• Create a welcoming, guest-friendly atmosphere on the Front Drive, setting the tone for arrivals and departures.
• Anticipate guest needs with thoughtful touches such as water, hot beverages, or other comforts.
• Communicate clearly with Ski Valet, Boot Room, Front Desk, and other teams to ensure seamless guest transitions.
• Maintain the highest standards of cleanliness, organization, and safety on the front drive and porte-cochère.
• Manage vehicle flow, valet services, luggage handling, and shuttle logistics with efficiency and care.
• Provide in-room orientations and recreation readiness support when requested.
• Uphold environmental practices such as no-idling and property cleanliness.
• Lead, train, and support the Bell Team, assigning daily duties and promoting a positive, professional, and safe work environment.
• Conduct daily vehicle checks and report maintenance needs promptly.
• Act as a cultural ambassador, sharing Sundance's story, values, and amenities authentically with guests.
• Handle guest inquiries, requests, and concerns with professionalism, empathy, and discretion.
• Maintain a calm, welcoming demeanor during peak traffic periods and resolve issues resourcefully.

QUALIFICATIONS

• High school diploma or equivalent required.
• Leadership experience in hospitality preferred.
• Valid U.S. driver's license in good standing; 25+ years old.
• Strong communication, leadership, and problem-solving skills.
• Able to lift 50+ lbs, navigate varied terrain, and work on feet.
• Resort or outdoor recreation experience a plus.
• Computer and radio communication skills helpful.

BENEFITS

• Discounts on dining, lodging, retail, and resort activities
• Career development & training opportunities
• Collaborative, nature-inspired team culture
• Free active season pass