Bell/Valet Attendant | The Inn at Sundance Mountain Resort

About the role

The Bellperson creates a seamless and memorable arrival and departure experience for lodging guests at Sundance Mountain Resort. As a key member of the Front Drive team, this role reflects the resort's values of art, nature, and recreation by offering warm welcomes, personalized assistance, and attentive service throughout the guest journey. From luggage handling and in-room orientations to shuttle service and wayfinding support, the Bellperson ensures every interaction feels thoughtful, professional, and distinctly Sundance. This guest-facing position requires exceptional hospitality skills, attention to detail, and a calm, positive presence in both fast-paced and relaxed settings. The Bellperson partners closely with the Bell Captain, Boot Room Attended, and Front Desk teams to anticipate guest needs, maintain safe and efficient operations, and deliver authentic connections that elevate each stay.

Responsibilities

• Warmly welcome and engage every guest, taking care to learn names and preferences whenever possible.
• Provide personalized assistance with directions, resort information, and activity updates to ensure guests feel informed and at ease.
• Maintain a clean, organized, and professional presentation of the Bell stand, Sundance vehicles, and guest reception areas.
• Seamlessly introduce guests to the Front Desk or Concierge when appropriate, ensuring smooth transitions.
• Deliver personalized in-room check-ins, orienting guests to their accommodations and the property.
• Assist with luggage handling, delivering bags promptly and respectfully to lodging units.
• Respond quickly to shuttle requests and guest deliveries with courtesy and efficiency.
• Provide safe, timely transportation for lodging guests using the on-property shuttle service; if certified, extend service to and from the airport.
• Follow established protocols when entering occupied rooms to ensure guest privacy and trust.
• Deliver room service promptly, confirming accuracy of orders and resolving any discrepancies with care.
• Offer guided room tours for prospective clients and guests, showcasing the Sundance experience.
• Uphold environmental policies, including Sundance's no-idling standard.
• Consistently demonstrate warmth, positivity, and professionalism in all guest interactions.
• Assist other departments by transporting goods across property, and occasionally off-property, as needed.
• Maintain Sundance-issued vehicles inside and out, completing regular inspections and promptly documenting or reporting any issues.
• Immediately report accidents or safety concerns according to protocol.
• Share deep knowledge of Sundance offerings, amenities, and culture with staff and guests alike.
• Demonstrate strong interpersonal