Bell Attendant

Part-time, non-exempt swing shift.

Pay

Starting pay rate: $20.86/hr. – $21.90/hr., depending on experience, with opportunities for annual performance-based increases.

Benefits

• Full coverage (for full-time employees): 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days.
• 401(k) retirement plan.
• Employer-paid life insurance and long-term disability.
• Generous PTO: accrue 21 days in your first year, growing to 33 days after five years, with an option to cash out twice annually.
• Everyday perks: free meals, free parking, paid breaks, 40¢/gallon gas discount, and giveaways such as concert and sports tickets.
• Growth & support: tuition reimbursement, certification programs, and Employee Assistance Program.

Purpose

The Bell Attendant at Snoqualmie Casino & Hotel creates a welcoming and efficient arrival and departure experience for all guests by assisting with luggage, providing information about hotel amenities, and ensuring a memorable and pleasant stay.

Responsibilities

• Greet all guests warmly upon arrival and departure.
• Assist guests with luggage, including loading and unloading from vehicles.
• Deliver guest mail or packages as needed.
• Escort guests to their rooms, providing a brief orientation of the room and hotel facilities.
• Respond to guest requests promptly and efficiently.
• Provide directions and information about the local area, hotel amenities, and services.
• Ensure guest satisfaction by addressing any concerns or special requests.
• Maintain effective and professional communication via radio, phone, or in-person with other departments (e.g., front desk, housekeeping, concierge) to ensure seamless guest service.
• Log and report any maintenance issues or guest concerns.
• Adhere to all safety and security protocols to ensure a safe environment for guests and staff.
• Report any suspicious activities or safety hazards to the appropriate personnel.
• Maintain cleanliness and orderliness of the bell desk and storage areas.
• Perform other duties as assigned.

Requirements

• One (1) year of experience in a guest-facing hospitality role.
• Exceptional interpersonal skills with a focus on hospitality and guest satisfaction.
• Excellent verbal communication skills and ability to provide clear and concise information.
• Ability to lift and carry heavy luggage and stand for extended periods.
• Quick thinker with the ability to anticipate guest needs and address or resolve guest issues effectively.
• Ability to work collaboratively with other departments and team members.

Preferred Qualifications

• One (1) year of experience in Valet or Bell services role.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.